Receptionist in Oxford

Job overview

To provide a professional and efficient reception service to the Endoscopy Unit, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality.

To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams.

Main duties of the job

Provide a professional and efficient reception and administrative service within the Endoscopy Department, acting as the first point of contact for patients, relatives and visitors. Welcome patients in a courteous and compassionate manner, ensuring demographic details are verified and updated accurately and attendance is recorded on the Electronic Patient Record (EPR) system.

Manage patient enquiries professionally and sensitively, supporting patients who may be anxious or require additional assistance. Maintain accurate clinic and procedure lists, recording bookings, cancellations and non-attendances, and ensure patients are checked in and out appropriately.

Support the smooth running of clinics and endoscopy services through appointment coordination, record management and administrative support. Prepare, retrieve, track and maintain patient records, ensuring compliance with Trust policies, data protection requirements and patient confidentiality standards.

Undertake a range of administrative duties including filing, telephone support, post distribution and arranging patient transport when required. Maintain a safe and welcoming reception environment, prioritise workload effectively, work independently and support the wider multidisciplinary team whilst adhering to Trust policies and procedures.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Person specification

Qualifications

Essential criteria

• Good basic educational qualifications (3 or more GCSE's including English and Maths Grade C or above) or equivalent qualifications

Desirable criteria

• IT Qualifications EPR trained (training available)

Experience

Essential criteria

• Previous experience in a similar role.

Desirable criteria

• Administration experience.

Skills

Essential criteria

• Competent computer skills
• Able to work independently and as a team member
• Methodical, conscientious and reliable

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Documents to download

• Endoscopy Receptionists JD and Person Specification (PDF, 80.4KB)