Business Support Consultant

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. 

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Kate Curtis, and the main recruitment contact is Sameena Rehman.

What you'll be doing

You'll play a key role in supporting the effective governance, prioritisation and delivery of activity across Business Services. Working with operational teams, change teams and senior stakeholders, you'll help coordinate demand, maintain governance processes and ensure work is aligned to strategic priorities. You'll also undertake assurance and quality activities, identifying risks, control gaps and opportunities to improve how the function operates.

Building strong relationships will be central to your success. You'll work with a wide range of stakeholders, acting as a trusted partner and constructive critical friend, helping others understand requirements, navigate change and resolve challenges. By bringing together different perspectives, you'll help drive alignment, support informed decision-making and maintain focus on shared objectives.

You'll also support the delivery of the Automation and AI agenda across Business Services, identifying opportunities to streamline processes, automate routine activities and improve how information and insights are created, shared and used. Through practical solutions and the effective use of approved technology, you'll help colleagues adopt new ways of working while ensuring improvements remain sustainable, appropriately controlled and aligned to business needs.

Alongside this, you'll analyse information from multiple sources to identify trends, dependencies and emerging issues, transforming data into meaningful insights that support better decision-making. You'll produce clear reporting on operational performance, change activity and key business measures, helping leaders understand priorities, risks and opportunities while providing greater visibility across the function.

About you

As a minimum requirement, you'll have:

• Planning and delivery: Good planning and organisational skills, with the ability to manage multiple competing priorities and deliverables
• Analysis and insight: Experience of manipulating, analysing and managing data using Excel, Power BI or other data toolsets, and turning it into clear, actionable insight
• Problem-solving and improvement: The ability to join the dots, identify themes, trends and dependencies, and translate these into practical actions or process improvements
• Automation, AI and digital confidence: Confidence using digital tools and an interest in applying Automation and AI responsibly to improve efficiency, insight or colleague experience
• Communication: Good written and verbal communication skills, with the ability to explain and present information in a smart, simple and audience-appropriate way
• Relationships and influence: The ability to build productive relationships across a broad stakeholder group, provide constructive challenge and support colleagues through changing requirements or ways of working
• Governance and assurance: An understanding of governance, control or assurance activity, with the judgement and attention to detail needed to identify issues and support proportionate solutions
• Microsoft tools: Proficiency in Microsoft applications, particularly Word, Excel, PowerPoint, CoPilot and SharePoint, with the ability to learn and adopt new to

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub - access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level.

That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don't be conned by a job scam.

The hiring manager for this role is Kate Curtis, and the main recruitment contact is Sameena Rehman.