Business Support Adminstrator

• A keen eye for detail and a commitment to accuracy
• Confidence using computers and learning new systems
• A customer-focused approach and a passion for delivering great service
• Clear, professional communication skills, both written and over the phone
• A collaborative mindset and enthusiasm for working as part of a team
• Strong organisation skills and the ability to manage priorities effectively
• A proactive, motivated and determined approach to getting things done
• Patience, positivity and enthusiasm, even when priorities shift
• A genuine willingness to learn, develop and take on new challenges

What we offer

• 25 days holiday + Bank Holidays + Ability to Buy & Sell Holiday + Wellbeing time
• Progression opportunities
• Pension Scheme
• Group Life Assurance
• And more

#LI-MS1#Hybrid

• Data extract all relevant claim information from the document onto the system where required with heightened attention to detail/accuracy
• Scan incoming physical post to the system
• Create all new claims on the systems where applicable, highlighting duplicate claims where necessary
• Complete bulk upload spreadsheets, distribute and action responses where required
• Redirect correspondence required
• Handle inbound calls professionally and transfer to the correct area where appropriate
• Identify post that needs urgent action and escalate as appropriate
• Manage work efficiently to enable customer Service Level Agreement's, individual targets and team targets are met
• Maintain a high standard of quality on work produced to meet both internal and external audit requirements
• To deliver professional standards of customer service to internal and external customers

• A keen eye for detail and a commitment to accuracy
• Confidence using computers and learning new systems
• A customer-focused approach and a passion for delivering great service
• Clear, professional communication skills, both written and over the phone
• A collaborative mindset and enthusiasm for working as part of a team
• Strong organisation skills and the ability to manage priorities effectively
• A proactive, motivated and determined approach to getting things done
• Patience, positivity and enthusiasm, even when priorities shift
• A genuine willingness to learn, develop and take on new challenges

What we offer

• 25 days holiday + Bank Holidays + Ability to Buy & Sell Holiday + Wellbeing time
• Progression opportunities
• Pension Scheme
• Group Life Assurance
• And more

#LI-MS1#Hybrid