Branch Manager

Are you a customer focused, enthusiastic individual who enjoys working in a busy trade environment?

As a key member of the MBTS branch management team, the primary aims of this role are to drive branch sales and margin and ensure the branch operates efficiently and safely. In doing so, this position plays a vital role in achieving the branch budgets and operational targets.

We have an opportunity for an experienced Branch Manager to join our team in Skipton on a full time, permanent basis.

Applications for this Branch Manager role are invited from individuals who:

• Are enthusiastic with a positive attitude.
• Enjoy working with customers in a busy trade environment.
• Have a desire to progress further with their careers.
• Are adaptable with a desire to learn and develop with the business.
• Have knowledge of building products or timber sales or related trades.
• Are customer focused.
• Enjoy working as part of a team.
• Forklift truck experience would be an advantage although training will be provided.

Duties and Responsibilities of our Branch Manager

The following criteria are not listed in any order of importance as all areas identified require the individual to undertake the tasks with equal diligence and meet the desired and appropriate performance level.

• Contribute to the delivery of the MBTS sales and margin targets whilst maintaining a value proposition for the customer.
• Using the management information provided and supported by the central management team, plan, forecast and report on sales, costs and business performance as required.
• Provide proactive leadership to the branch team; communicating effectively, identifying training needs, managing performance, delegating tasks to direct reports and ensuring best overall utilization of the team whilst controlling overhead spend.
• Proactively drive customer growth in collaboration with the External Rep and Central Sales Exec:
  • Convert new leads into trading customers
  • Convert existing cash customers to new branch accounts
  • Grow branch account customers to key accounts.
• Using the information systems provided, proactively identify and address:
  • Zero spending branch accounts
  • Declining branch customers
  • Declining categories
  • Slow moving & dead stock
  • Opportunities to increase basket spend e.g. upselling, impulse buys
  • Opportunities to grow market share in new categories
• Set a high standard of customer service within the branch, thereby sustaining customer satisfaction and loyalty:
  • Liaise proactively with customers on a day to day basis to fulfil their requirements.
  • Understand and solve customers' problems
  • Identify and address areas where service can be improved
  • Establish SPAs for branch customers and ensure they are regularly reviewed & updated
  • Effectively deal with quotations for products and ensure they reach a conclusion.
  • Liaise between the suppliers, colleagues and customers to efficiently answer general enquiries concerning deliveries and production.
• Apply various sales skills to capitalise on commercial opportunities through negotiation of prices.
• Contribute to a proactive culture of H&S, ensuring all staff, visitors and customers comply with the Company HSE policies and procedures.
• Ensure manager responsibilities for H&S are consistently met and appropriate records are kept.
• Manage operational activities, delegating where appropriate:
  • Monitoring cash and payment systems; banking
  • Fabric and plant maintenance
  • Shop merchandising, layout and customer flow
  • Stock management: stock counting, IBTs, internal movements, cleanses, reconciliation of incoming and outgoing materials
  • Yard management, including plant & equipment
  • Transport scheduling & load planning
  • Maintenance of data integrity and accuracy on Bistrack
• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments.
• Maintain and develop corporate image and reputation.
• Attend meetings and group discussions where required

Any other reasonable duties which may be required by the Company from time to time, as instructed by or under the direction of your line manager

Skills and Attributes we're looking for in our Branch Manager:

• Experienced manager with a sales and/or operational background who accepts responsibility and accountability.
• A thorough understanding of the industry.
• Ability to work under pressure and to tight schedules.
• Ability to lead and motivate a team.
• Ability to plan and distribute workloads for self and others.
• Must have excellent communication skills, both verbal and written.
• Must be self-motivated and have strong interpersonal skills.
• Must be self-driven, genuine with a positive attitude and clear focus.
• Strategic thinker with a 'can do' attitude
• A professional attitude and demeanour.
• Ability to resolve disputes
• Sufficiently mobile and flexible to work beyond the call of duty to achieve results.
• Must be PC literate.
• Experience in customer service and working within a builders' merchant.
• Ability to identify problems and solve them at source.
• Must possess excellent organisational skills and good time management.
• Must be self-driven, genuine with a positive, 'can do' attitude and clear focus.