Assistant Branch Manager

Are you a customer focused, enthusiastic individual who enjoys working in a busy trade environment? We have an opportunity for an experienced Assistant Branch Manager to join our team in Boroughbridge on a full time, permanent basis.

Applications for this Assistant Branch Manager role are invited from individuals who:

• Are enthusiastic with a positive attitude.
• Enjoy working with customers in a busy trade environment.
• Have a desire to progress further with their careers.
• Are adaptable with a desire to learn and develop with the business.
• Have knowledge of building products or timber sales or related trades.
• Are customer focused.
• Enjoy working as part of a team.
• Forklift truck experience would be an advantage although training will be provided.

Duties and Responsibilities

• Contribute to the delivery of the MBTS sales and margin targets whilst maintaining a value proposition for the customer.
• Contribute to a proactive culture of H&S, ensuring everyone in the team complies with the Company HSE policies and procedures.
• Proactive leadership to direct reports; communicating effectively, identifying training needs, managing performance, and ensuring best utilization and engagement of the team.
• Using the information systems provided, drive the branch sales effort in collaboration with the branch manager and rep and contribute to the initiatives to address areas of improvement.
• Maintain direct relationships with key MBTS branch accounts; liaise proactively with customers on a day to day basis to fulfil their requirements.
• Implement plans to (a) identify opportunities to convert branch customers to new accounts and (b) develop relationships with account customers who have the potential to become MBTS key accounts.
• Maintain and manage a branch CRM system to provide focus and clarity report on current and emerging business.
• Ensure customers receive the right level of engagement and service and thereby sustain customer satisfaction and loyalty.
• Seek opportunities to develop new customers through appropriate propositions and ethical sales methods.
• Oversee operational activities as agreed with the branch manager (taking full responsibility in their absence) including; Monitoring cash and payments systems; banking, Shop merchandising, layout and customer traffic flow, Stock management, Transport Management of staff.
• Attend meetings and group discussions where required.
• Any other reasonably duties which may be required by the Company from time to time as instructed by or under the direction of you line manager.

Skills and Attributes

• Experienced manager with a sales background who accepts responsibility and accountability.
• A thorough understanding of the industry.
• Ability to work under pressure and to tight schedules.
• Ability to manage and motivate a team.
• Ability to plan and distribute workloads for self and others.
• Must have excellent communication skills, both verbal and written.
• Must be self-motivated and have strong interpersonal skills.
• Must be self-driven, genuine with a positive attitude and clear focus.
• Strategic thinker with a 'can do' attitude.
• A professional attitude and demeanour.
• Ability to resolve disputes.
• Must be sufficiently mobile and flexible to work beyond the call of duty to achieve results.