Duty Manager in London

On-site in London·Added 3 days ago (last checked 11 Nov)

Millennium Hotel and Resorts UK

70 open roles

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Our summary

Work mode: On-site, London
Commute: Season ticket loan

Skills

Millennium Hotel and Resorts UK is hiring for this role in several places. This vacancy is in London.

Requirements

What we're looking for

As Duty Manager, the essential skills required:

Ability to multitask
Capacity to proactively manage the operation
Knowledge of Opera, H&S, large hotel operations
Skill in communication, guest service and leadership
Leadership qualities
Strong communicator
Personable
Flexible
Calm under pressure
Approachable
Focused

Pay & benefits

What you'll get

We offer a benefits package including:

Social Events, Wellbeing and Team Activities
Training and development
Cash Health Plan cover option available
Pension Salary Sacrifice Scheme
Career development and salary reviews
Interest free Season Ticket Loan Scheme
1 Volunteer Days per year (fully paid and in addition to your annual leave)
Complimentary meals prepared for you by our chefs
Length of Service related holiday scheme
My Millennium discount perks
Discount on Accommodation worldwide and 50% Food and Beverage Outlets
Life Assurance
Recommend a Friend Scheme

The role

The Chelsea Harbour Hotel is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.

What you'll do

Duty Manager will be responsible for:

Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments

Key Information

Salary: competitive salary + incentives
Address: SW10 0XG
Working Pattern: 4on/4off, and 3on/3off, 12‑hour shifts (includes 1 hour unpaid break)

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry

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