Duty Manager in London

Duty Manager - London Docklands (Excel) Premier Inn

This isn't a desk job.

You'll spend your shift helping guests, leading your team and keeping the hotel running smoothly.

One moment you might be helping reception with a guest query. The next, you could be supporting housekeeping, checking rooms, helping during a busy breakfast service or briefing the team before the next rush.

If you enjoy leading from the front, solving problems and making things happen, this could be your next step.

And if you'd like to become a Hotel Manager one day, this is a brilliant place to start.

This isn't a role where you stand back and supervise.

You'll be out on the floor, helping your team wherever you're needed.

Lead shifts across the hotel and deliver clear pre-shift briefings

Support and coach team members throughout the day

Help guests with questions and sort out problems

Jump in to support different teams, from reception to the restaurant

Spot issues early and put them right

Help keep guests safe and the hotel running the way it should

Work closely with the Hotel Manager and wider leadership team

As Duty Manager, you'll help lead the hotel during your shift. You'll work across reception, housekeeping and the restaurant to make sure our guests have a great stay and your team has everything they need. You'll:

Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.

Team Leader

Supervisor

Shift Manager

Assistant Manager

Any role where you've been responsible for leading people in a busy customer-facing environment would suit us.

What matters most is that you're confident making decisions, enjoy helping people and stay calm when things get busy.

We're proud to be the UK's biggest hotel brand, but it's our people that make the difference.

As a Duty Manager, you'll learn how an entire hotel operates - not just one department.

You'll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role.

If you're ambitious, we'll help you keep moving.

Permanent contract with guaranteed hours

Full training and support from day one

A clear career path with real opportunities to progress

Whitbread Benefits Card - up to 60% off Premier Inn rooms

Company pension and Save As You Earn scheme

Discounts on shopping, travel, cinema, supermarkets and more

If you:

Like being busy and working with people

Enjoy leading by example

Stay calm under pressure

Take ownership instead of waiting to be asked

Want a role where every day is different...

...then we'd love to hear from you.

Apply today and start building a career that never stops.