Duty Manager

On-site in London·Full-time·Added 10 days ago (last checked 3 Oct)

Accor UK

366 open roles

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Overview

Job details

Full-time
Per the ad.

Requirements

Work on-site in London
No relocation package mentioned.

Skills

Nice to have

The role

As a Duty Manager, you will:

Act as the go-to leader onsite, ensuring smooth daily operations
Be present in public areas, leading by example and resolving guest issues promptly
Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination
Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks
Lead and motivate the team to deliver exceptional service
Monitor guest feedback and handle escalations with professionalism
Ensure safety, cleanliness, and service standards are maintained
Be part of the Duty Management rota, including early, late and weekend shifts

Qualifications

We’re looking for someone who:

Has previous experience in a hotel Front Office and/or F&B role, ideally in a supervisory or team leader capacity
Is confident, approachable, and hands-on
Can multitask and remain calm under pressure
Is tech-savvy and familiar with hotel systems (Opera Cloud experience is a bonus)
Understands the basics of health & safety and GDPR procedures
Has strong communication skills and is fluent in English (other languages are a plus)
Has the right to work in the UK and is flexible to work different shifts based on business needs

About Accor UK

Industry: Hospitality
Website: all.accor.com

In their own words

About the company & team

At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest.

Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from:

We believe in celebrating your personality and helping you grow – because you matter.

Hospitality is a work of heart,
Join us and become a Heartist®.

Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply)
Global employee discounts across 100+ countries and 5,000+ hotels
Access to industry-leading training via the Accor Academy
Opportunities for internal progression and international mobility
A supportive and inclusive team culture
Health & wellbeing support in and outside the workplace

Additional information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.

All open roles at Accor UK