Duty Manager

The Baileys Hotel London is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.

Duty Manager will be responsible for:

• Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
• Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
• Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
• Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
• Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments

Requirements

As Duty Manager, the essential skills required:

• Ability to multitask
• Capacity to proactively manage the operation
• Knowledge of Opera, H&S, large hotel operations
• Skill in communication, guest service and leadership
• Leadership qualities
• Strong communicator
• Personable
• Flexible
• Calm under pressure
• Approachable
• Focused

Benefits

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme