£39k
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168,000+ live jobsDuty Manager in London
On-site in London·Full-time·Added 4 days ago (last checked 26 Oct)
Iconic Luxury Hotels
124 open roles
Our summary
- Salary
- £38,000 a year
About £2,570 a month after tax.
- Work mode
- On-site, London
- Contract
- Permanent, full-time hours
- Closing date
- Apply by Thursday 3 December
- Holiday
- 29 days holiday inc. bank holidays
Skills
Nice to have
Iconic Luxury Hotels is hiring for this role in several places. This vacancy is in London.
Requirements
What we're looking for
- Previous experience in a Duty Manager, Assistant Front Office Manager or similar supervisory role within a luxury hotel environment.
- A genuine passion for hospitality and delivering exceptional guest experiences.
- Strong leadership and decision-making skills, with the ability to remain calm under pressure.
- Excellent communication and interpersonal skills, with the confidence to engage with guests, colleagues and stakeholders at all levels.
- A hands-on and proactive approach to problem-solving and operational management.
- Exceptional organisational skills and the ability to manage multiple priorities simultaneously.
- Experience handling guest feedback and resolving complaints professionally and effectively.
- Strong attention to detail and commitment to maintaining high standards.
- Flexibility to work shifts, including evenings, weekends and public holidays as required.
Nice to have
- Knowledge of luxury hospitality standards and experience within a five-star environment would be advantageous.
Pay & benefits
What you'll get
Salary/Benefits: £38,000.00 per annum including an estimated tronc charge
- Monthly tronc charge
- Learning and Development opportunities through Apprenticeships
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends & family rates at our Iconic Hotels & Resorts
- Exclusive team rates with Relais & Châteaux properties worldwide
- Exclusive team rates with London & Regional properties worldwide
- Discounts on spa treatments and products
- Discounts on all food & beverage offerings, including the Cookery School at Chewton Glen
- Special gifts based on length of service
- Team referral programme
- Health cash plan
- Access to our Employee Assistance Programme
- ...and so much more.
The role
As a Duty Manager at 11 Cadogan Gardens, our Apartments and The Chelsea Townhouse, you will play a pivotal role in ensuring the seamless operation of the hotel while delivering exceptional guest experiences. Acting as a visible host and leader, you will take ownership of the guest journey, support operational excellence across all departments, and ensure our high standards of luxury hospitality are consistently maintained.
You will be responsible for overseeing the day-to-day operation of the hotel during your shift, supporting colleagues, engaging with guests, and acting as a key point of contact for resolving issues and ensuring guest satisfaction.
What you'll do
- Act as a welcoming and professional host, ensuring all guests and visitors receive a warm greeting and attentive service throughout their stay.
- Maintain a strong presence across the hotel, proactively engaging with guests and anticipating their needs.
- Lead and facilitate daily morning meetings, ensuring all departments are fully briefed and prepared for the day ahead.
- Ensure VIP arrivals, special occasions and guest requests are coordinated and delivered to the highest standard.
- Personally welcome and escort VIP and important guests, creating an exceptional first impression and personalised experience.
- Build strong relationships with residential guests, event hosts and visitors, ensuring their expectations are met and exceeded.
- Communicate guest feedback, special requirements and operational updates effectively across departments.
- Support all operational areas of the hotel during busy periods, demonstrating flexibility and a hands-on approach.
- Monitor service standards across all departments, ensuring brand expectations and guest satisfaction levels are consistently achieved.
- Resolve guest concerns and complaints promptly, professionally and effectively, escalating when necessary.
- Take responsibility for the smooth running of the hotel in the absence of senior management.
- Conduct regular operational checks across guest and back-of-house areas to ensure standards, presentation and safety requirements are maintained.
- Support, coach and motivate colleagues to deliver exceptional service and create memorable guest experiences.
- Ensure compliance with all company policies, procedures and Health & Safety requirements.
How you'll work
Contract: Permanent
Hours: Full Time
Hours per week: 40
Hiring process
If you are a passionate hospitality professional who enjoys leading from the front, creating memorable guest experiences and ensuring operational excellence, we'd love to hear from you. Apply now!
About Iconic Luxury Hotels
- Industry
- Hospitality
In their own words
About the company & team
Nestled in the heart of Chelsea, 11 Cadogan Gardens and The Chelsea Townhouse are two unique five-star boutique hotels with a rich history and unmistakable sense of place. From the Victorian townhouses and eclectic character of 11 Cadogan Gardens to the elegant residential charm of The Chelsea Townhouse, both properties combine heritage with modern luxury and exceptional hospitality.
Part of Iconic Hotels & Resorts and Relais & Châteaux, we are proud to offer a genuinely personal guest experience while being deeply connected to the local Chelsea community.
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