Appointment Booking Centre Clerk

£25,272 a year Per annum

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The post holder will be required to handle a large number of incoming calls from patients. You will be the main point of contact for booking appointments and handling queries for Therapy Services within the South Division.

You need to have the ability to follow processes and procedures, have a high level of ability to organise and manage your own time, keeping to schedules and deadlines and be able to work well as part of a dynamic team.

Members of the team will receive training on all IT systems.

The job involves handling a large number of incoming calls from patients, carers, members of the public and Health/Social Care staff.

To provide administrative support in the booking centre using the electronic booking system. Adhering to policies and procedures, maintaining strict confidentiality regarding all information concerning patients and staff at all times in accordance with Caldicott Guidance and Data Protection Act 1998.

To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties.

To work as part of a team and also individually to provide high quality booking services and provide cover when needed during times of staff absence or annual leave.

To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.

To appoint, cancel and rearrange appointments as required using the RiO booking system.

To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.

To answer telephone enquiries from members of the public and other healthcare departments / professionals.

To work process letters as appropriate in relation to booking.

To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.

To manage the day to day running of clinics ensuring they are used to capacity.

The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT.

Recording accurate, confidential and sensitive patient information.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Midlands Partnership NHS Foundation Trust

Heath Hayes Health Centre

Gorsemoor Road

Heath Hayes

United Kingdom

United Kingdom

https://www.mpft.nhs.uk (Opens in a new tab)

11 November 2026

Agenda for change

Band 2

Permanent

Full-time

Heath Hayes Health Centre

Gorsemoor Road

Heath Hayes