Booking and Scheduling Clerk

We have an exciting opportunity to join our busy Booking and Scheduling Team at North Manchester General Hospital.  

The successful applicant will need to have a keen eye for detail, work well under stress and be able to adapt to an ever-changing priority workload.  The role is fast-paced and excellent organisational skills are essential.  You must be confident and work well on your own and also alongside our friendly, hard-working and fun team. We offer a rewarding role that includes challenge, feeling part of a team, purpose, and value.  You will be supported by a strong management structure, receive yearly appraisals and training opportunities with the encouragement and support for ongoing development. 

If you are adaptable, able to work both independently and as part of a team then this job is for you and we look forward to receiving your application.

*Due to the high response this post may attract, candidates are advised to submit applications early to avoid disappointment as we reserve the right to close the vacancy at the first 50 applicants*  

The post holder will be responsible for providing an efficient and high quality service to support the Booking & Scheduling Team in the management of patient waiting lists, ensuring that key access standards are met in line with the requirements of the Trust Access Policy.

Responsible for providing efficient and high quality administrative support.

To ensure that the patients are on the correct pathways, updating pathways as necessary.

Ensuring patients have all the relevant appointments or encounters booked. Dealing with the patients on the phone in a professional manner, in conformity with the Booking and Scheduling standards and communication protocols.

Liaising with clinicians and other medical staff, admin and speciality teams to ensure a pleasant journey for our patients.

Responsible for ensuring that their areas of activity is utilised to maximum capacity or as requested by the B&S Management Team. To ensure maintenance and validation of the work queues.

• NVQ II or equivalent knowledge, skills and experience
• Proficient use of Microsoft Office package
• Previous experience of working within a team and alone
• Previous experience of working in a booking centre or similar customer care environment
• Experience of dealing with any changes to the service in a positive way
• Able to work unsupervised for short to medium periods of time
• Recent experience of working in a capacity and demand target driven service
• Literate in order to transfer information onto a computer system and standard departmental documents
• Excellent interpersonal skills and communication skills in order to deal with a wide range of NHS staff/patients on the telephone and face to face using tact, empathy, and negotiating skills
• To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely service
• Able to interpret and analyse data
• Assist in using waiting lists to offer choose and book in accordance with current guidelines
• Be able to prioritise own workload
• Be able to use initiative in planning daily tasks
• Excellent knowledge of administrative procedures including scheduling
• Be able to work in more than one area of the service

• ECDL / CLAIT
• Recognised educational standards i.e. GCSE Grade A-C or equivalent including English Language
• Contact centres experience and/or Access Booking and Choice experience
• Theatre scheduling experience
• Hive knowledge