Marketing & Commercial Change & Transformation Programme Lead

You’ll have significant experience leading organisational transformation, operating model change or complex business transformation programmes, with a strong track record of turning strategy into practical, deliverable change.

You’ll understand what it takes to deliver transformation across people, process, organisational design, governance and ways of working. You’ll also have experience leading technology-enabled change and ensuring new tools, processes and capabilities are successfully adopted and embedded.

Strong programme leadership will be important, including planning, governance, risk and dependency management. You’ll be confident engaging and influencing senior stakeholders, bringing people with you through change and creating clarity and alignment in fast-moving or ambiguous environments.

You’ll know how to measure the impact of transformation, from adoption and benefits realisation through to improvements in efficiency, productivity and delivery performance.

Experience in a fast-paced, commercially driven environment such as sport, media, entertainment, agency or consumer brands would be particularly relevant.

Experience implementing workflow platforms, CRM solutions, automation or AI-enabled capabilities would be valuable, as would experience supporting large-scale technology or digital transformation programmes.

You may also have a recognised change management qualification or experience with methodologies such as Prosci, ADKAR or APMG, or have worked alongside process engineering, operational excellence or continuous improvement teams.

Experience within sponsorship, partnerships, fan engagement or commercial operations would be an advantage.

You’ll be pragmatic and focused on outcomes, with the confidence to bring structure and momentum to complex or evolving environments. A natural collaborator, you’ll build trust quickly, work effectively across functions and bring different groups together around a shared direction.

You’ll be resilient, adaptable and comfortable taking ownership, with the energy and judgement to move things forward. Above all, you’ll be an excellent communicator who can engage people at every level and turn complex transformation into something clear, practical and achievable.

Success will be visible and measurable. You’ll help demonstrate improvements in efficiency, productivity, capacity visibility, adoption and delivery performance, while establishing a benefits realisation approach that enables Marketing & Commercial leadership to understand the value being delivered.

You’ll play a key role in turning the Marketing & Commercial Operating Model into reality, helping to establish sustainable governance, reporting and transformation delivery across Process, Technology and AI.

You’ll create a consistent approach to stakeholder engagement, communications, adoption and change management, helping teams successfully embrace new processes, technologies and ways of working.

Beyond individual initiatives, you’ll help build the capability for change to continue. That means creating sustainable frameworks, tools and ways of working, increasing organisational readiness for future transformation and helping establish the long-term Marketing & Commercial Operations & Transformation capability.