Revenue Manager

Responsible for maximising revenue and profit associated with rooms and catering across Transient, Contract, Group and Catering segments. The Revenue Manager is the property's first point of contact for revenue management support, leads weekly sales strategy meetings and maintains relationships with key property stakeholders. The role recommends and maintains pricing, positioning and inventory management for rooms and function space, drives room projections and communicates recommendations appropriately. The role uses tools and resources to ensure recommendations are based on market conditions, competitive-set pricing, demand, booking pace and other relevant data. It monitors daily transient and group transactions for significant changes and ensures rates and restrictions are optimised across all channels through a seasonal KDATE strategy.

This role supports the Director of Revenue Management in delivering the revenue strategy for a standalone property.

CORE WORK ACTIVITIES Managing Revenue Management Priorities and Strategy

• Provides Revenue Management functional and business-evaluation expertise to the property.
• Defines and communicates Transient, Group and Catering strategies and evaluates group sales opportunities in partnership with Sales.
• Conducts analysis required to maximise room revenue and profit, ensuring timely and optimal responses to sales leads.
• Uses One Yield functionality to maximise room revenue and profit.
• Ensures full adoption of Revenue Management systems and tools to drive revenue and profit opportunities.
• Ensures sales strategies and rate restrictions are communicated proactively, implemented and modified in line with seasonal and market fluctuations.
• Ensures property strategies conform to brand philosophies and initiatives.
• Analyses reports and available information to make long-term pricing recommendations, with brand initiatives as a key focus.
• Develops and implements strategies with the General Manager and Sales Strategy Team to maintain and/or increase the property's RevPAR.
• Critiques property performance weekly and monthly for Transient, Group and Catering segments.
• Analyses competitive performance using market-share tools and makes recommendations to the property.
• Prepares sales strategy meeting agendas, recommendations and supporting documentation.
• Conducts weekly Sales Strategy meetings with the General Manager and key property colleagues to educate and evaluate pricing and inventory strategies.
• Prepares, communicates and critiques weekly and monthly room projections.
• Ensures accurate execution of inventory-management tasks.
• Ensures strategy recommendations and changes are implemented and executed promptly.
• Ensures all rates are loaded correctly and promptly and are available through all relevant distribution channels.
• Manages the execution and communication of all Transient promotions.
• Uses demand forecasts and relevant data points to determine, implement and control selling strategies.
• Checks distribution channels for property positioning, placement, rate parity and information accuracy.
• Ensures compliance and participation in company promotions and digital channels.
• Understands the working relationship between Revenue Management, Sales, Reservations and property-management systems.
• Executes eChannel and online travel agent strategies.
• Supports and executes the activation of regional or brand promotions as required.
• Evaluates and executes special-event and holiday strategies.
• Monitors and analyses STR market-share performance.
• Uses AI-supported insights to strengthen decision-making, recommendations and property communication.

Building Successful Relationships

• Serves as the liaison, when necessary, between the property and regional or corporate systems support.
• Develops and manages key property stakeholder relationships proactively.
• Develops and uses productive interpersonal and communication skills.

• Meeting the Needs of Key Stakeholders: Understands and meets the needs of key stakeholders, including property leadership, owners, corporate teams and guests.
• Demonstrating Leadership: Uses interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision-making; demonstrates honesty and integrity; leads by example.
• Demonstrating Knowledge: Demonstrates knowledge of job-relevant issues, products, systems and processes.
• Developing Objectives and Strategies: Establishes long-range objectives and specifies strategies and actions to achieve them.
• Executing on a Strategy: Takes a predetermined strategy and drives its execution.
• Communicating Information Promptly: Informs and updates executives, peers and colleagues on relevant information in a timely manner.
• Generating and Delivering Accurate and Timely Results: Produces accurate and timely reports, presentations and other outputs.
• Making Decisions and Solving Problems: Analyses information and evaluates results to select solutions and resolve problems.
• Analytical and Critical Thinking: Gathers and organises information logically, recognises patterns and relationships, identifies implications and develops and evaluates alternative solutions.
• Intermediate Computer Skills: Uses the internet for job-related research and demonstrates intermediate or higher proficiency in Microsoft Excel.
• Job-specific Computer Skills: MARSHA, Opera S&C, HPP, eFast, MINT, One Yield and Microsoft Office applications.
• Oral Comprehension: Listens to and understands information and ideas presented verbally.
• Writing: Communicates effectively in writing for the needs of the audience.
• Mathematics: Uses mathematics to solve problems accurately.
• Developing Others: Participates actively in the development and training of colleagues to grow capability and future talent.

• Adaptability: Maintains performance under pressure and during workplace change or challenge.
• Communication: Conveys information and ideas convincingly and engagingly through a variety of methods.
• Problem Solving and Decision Making: Identifies issues and opportunities, compares information, develops alternatives and selects a course of action.
• Professional Demeanour: Demonstrates confidence, commands respect and represents the company in alignment with its values.

• Building and Contributing to Teams: Contributes actively to the achievement of shared goals.
• Driving for Results: Sets high standards, assumes responsibility, monitors progress and takes proactive action.
• Planning and Organising: Gathers resources, prioritises requirements and ensures work is completed.

• Coworker Relationships: Builds openness, trust and confidence in pursuit of organisational goals and lasting relationships.
• Customer Relationships: Develops and sustains relationships based on customer needs and company service standards.
• Global Mindset: Supports colleagues and business partners with diverse styles, abilities, motivations and cultural perspectives and uses differences to enhance results.

• Organisational Capability: Evaluates own assignments and suggests process improvements to support organisational goals.
• Talent Management: Provides support and feedback to help individuals strengthen the skills needed to achieve objectives.

• Applied Learning: Seeks and makes effective use of learning opportunities.
• Business Acumen: Uses business information to manage everyday operations.
• Technical Acumen: Applies professional skills and knowledge within Revenue Management.
• Revenue Management: Applies knowledge of average daily rate, revenue per available room, sales cycles, account management, pricing, inventory management and yield-management systems.
• Analysis: Analyses and summarises detailed data to make inferences and recommendations and maintains relevant spreadsheets.
• Research: Collects market, historical, travel, tourism and real-estate information and identifies when further information is needed.
• Inventory Management: Manages rooms and function-space restrictions and thresholds to maximise revenue and profit.
• Computer Skills: Uses relevant systems and software to input, access, modify, store and analyse information.
• Economics and Finance: Applies knowledge of economic principles, profit and loss statements, budgets, forecasting, scheduling and financial reporting.
• Sales and Marketing: Applies knowledge of sales and marketing concepts, methods, strategies and tactics.

• Basic Computer Skills: Uses standard computer hardware, word-processing software and internet browsers.
• Mathematical Reasoning: Performs calculations accurately to resolve work-related issues.
• Oral Comprehension: Understands information and ideas presented verbally.
• Reading Comprehension: Understands written work-related documents.
• Writing: Communicates effectively in writing for the needs of the audience.