Residences Concierge

On-site in London·Added today (last checked 4 Nov)

Marriott International

352 open roles

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Our summary

Work mode: On-site, London

Skills

Nice to have

Security

Requirements

What we're looking for

High school diploma or G.E.D. equivalent.
Minimum of 1 year of related customer service, concierge, hospitality, security, or residential operations experience.
Valid UK driving licence (mandatory for this position).
Security licence preferred but not mandatory.
Strong customer service, communication, and interpersonal skills with the ability to handle sensitive situations professionally.
Ability to manage multiple priorities, maintain detailed records, and respond effectively during emergencies.
Proficiency in English and confidence using systems such as BuildingLink, GXP, and other property management tools.
Ability to stand, walk, and remain alert for extended periods while maintaining a professional appearance and demeanour.
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Pay & benefits

What you'll get

At Marriott, we put people first - it's one of our distinctive core values.

Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
Associates receive paid leave to use for vacations, sick time, holidays and more.
Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
Depending on the property and role, additional local benefits may also be available.

The role

The Residences Concierge / Loss Prevention Associate serves as both a concierge and security representative for the residential property, ensuring exceptional service delivery while maintaining the safety and security of residence owners, guests, and associates. This role coordinates resident services, monitors security systems, responds to incidents and emergencies, manages visitor access, and supports daily residential operations in accordance with established procedures and service standards.

What you'll do

Respond to residence owners' and guests' requests for information, transportation, reservations, dry cleaning, and other personalized services.
Monitor CCTV systems, perimeter alarms, duress alarms, and fire life safety systems, reporting and responding to unusual activity or emergencies.
Control visitor and contractor access by verifying authorization, issuing visitor passes, and maintaining accurate records.
Coordinate transportation arrangements, vendor services, maintenance requests, and residential service agreements.
Respond to incidents, emergencies, accidents, safety hazards, and security-related concerns while maintaining detailed incident documentation.
Provide exceptional resident relations by anticipating needs, resolving concerns, handling complaints, and maintaining resident profiles and preferences.
Maintain accurate logs, reports, packages, resident communications, work orders, and operational documentation.
Support property safety, cleanliness, quality assurance initiatives, and the Lobby Ambassador programme while promoting a secure and welcoming environment.

The Lucan Autograph Collection Residences

At Autograph Collection Hotels, individuality is our greatest strength. Just as every hotel has its own story, character and point of view, so does every person who joins our team. We champion bold ideas, genuine personality and the freedom to bring your own style to what you do, creating an environment where creativity, curiosity and entrepreneurial spirit can thrive. If you're inspired by originality, thrive on making a difference and want to be part of a growing collection of distinctive hotels where everyday is exactly like nothing else, Autograph Collection is a place where you can truly make your mark.

As part of the Marriott International family, Autograph Collection offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Hiring process

3 steps2 interviewsa task to do

Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager

Interview questions are behavioural, about your specific experience.
Prepare your own questions: candidates are interviewing Marriott too.

About Marriott International

Industry: Hospitality
Founded: 1927
Employees: 100,000+
Headquarters: Bethesda, USA

In their own words

About the company & team

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

Additional information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All open roles at Marriott International