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170,000+ live jobsFood & Beverage Service Expert
On-site in London·Added yesterday (last checked 10 Nov)
Marriott International
349 open roles
Our summary
- Work mode
- On-site, London
Skills
Requirements
What we're looking for
- Higher Education qualification, Diploma, or equivalent.
- Minimum of 1 year of related Food & Beverage or hospitality experience.
- Strong customer service orientation and interpersonal skills.
- Excellent communication, listening, and English language proficiency.
- Ability to work effectively as part of a team and build positive working relationships.
- Strong multitasking and organisational abilities.
- Dependable, professional, and positive approach to guest service.
- Adaptability, flexibility, and the ability to perform effectively in a fast-paced environment.
- No supervisory experience required.
- Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process
Pay & benefits
What you'll get
At Marriott, we put people first - it's one of our distinctive core values.
- Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
- Associates receive paid leave to use for vacations, sick time, holidays and more.
- Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
- Depending on the property and role, additional local benefits may also be available.
The role
The Food & Beverage Service Expert is responsible for creating memorable and unique dining experiences for guests through exceptional service delivery. This role goes beyond serving food and beverages by ensuring every guest interaction contributes to an outstanding experience, while maintaining the highest standards of quality, professionalism, safety, and hospitality.
What you'll do
- Welcome guests warmly and provide professional, attentive, and personalised service throughout their dining experience.
- Anticipate guest needs, respond to requests promptly, and resolve concerns using approved guest recovery processes.
- Communicate guest allergies, dietary requirements, and special requests accurately to the kitchen team.
- Set tables according to event requirements and Marriott service standards, ensuring all supplies meet quality expectations.
- Retrieve and deliver food and beverage orders efficiently while ensuring guest satisfaction throughout the meal experience.
- Process payments accurately and follow all cash handling, auditing, and accounting procedures.
- Maintain cleanliness of guest and work areas by following clean-as-you-go procedures and completing opening and closing duties.
- Collaborate with colleagues and other departments to ensure exceptional guest experiences and seamless service delivery.
London Marriott Hotel County Hall
At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey.
As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Hiring process
3 steps2 interviewsa task to do
Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager
- Interview questions are behavioural, about your specific experience.
- Prepare your own questions: candidates are interviewing Marriott too.
About Marriott International
- Industry
- Hospitality
- Founded
- 1927
- Employees
- 100,000+
- Headquarters
- Bethesda, USA
In their own words
About the company & team
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Visit life.marriott.com to learn more about our workplace culture and career opportunities.
Additional information
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Location
Marriott International · SE1 7PB
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