Business Support Officer Level 2

Working Hours: 35 hours per week
Contract Type: Full time / Permanent
Working style: Onsite - Employees carry out their job primarily from a physical workplace, such as an office 
Closing date: 25 November 2026
Interview Method: In Person (Face to Face)

Skilled Worker Sponsorship 
You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role. 

As a Business Support Officer Level 2, you will support the Complex Safeguarding Service within Children's Services.
You will help the team manage information, organise meetings and keep accurate records. Your work will help staff access the right information at the right time so they can support children and young people effectively.
You will work with colleagues across Children's Services, Legal Services and other teams to help services run smoothly and efficiently.

• Provide administrative support to the Complex Safeguarding Service.
• Organise meetings and take clear, accurate minutes, including for sensitive and high-profile cases.
• Keep records and information systems up to date.
• Handle confidential information securely and appropriately.
• Produce reports and management information to support the service.
• Work closely with safeguarding teams, Business Support colleagues, Legal Services and other stakeholders.
• Support the day-to-day running of safeguarding activities.

Why This Role Matters
This role plays an important part in helping children and young people stay safe. By providing high-quality support and keeping information accurate, you will help professionals make informed decisions and deliver effective services. Your work will help ensure the right support is provided at the right time.

For queries about the role, please contact the hiring manager, Helen Fallows, at [email protected] to arrange a convenient time to discuss the role. This route is for vacancy-related enquiries only and should not be used to submit applications.

If you are successful, your appointment will be subject to completing the relevant pre-employment checks. These checks will be carried out as part of our recruitment process and may include:

• DBS (Disclosure and Barring Service) Clearance – This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard DBS check as appropriate. Information provided by you or the DBS will be handled confidentially and in accordance with the DBS Code of Practice. We have policies covering the secure handling of DBS information and the recruitment of ex-offenders, which are available on request. - If you have lived or worked abroad for 3 months or more in the last 5 years, or 12 months or more in the last 10 years (while aged 18 or over), please refer to GOV.UK guidance on obtaining overseas police checks or Certificates of Good Character.
• Satisfactory references and other pre-employment checks where applicable. 

For more information on these checks, please visit checks page.

We’re looking for an organised, proactive and approachable person who enjoys solving problems and supporting others. You’ll manage priorities confidently, work well with others and provide a professional, customer-focused service.
 
We’ll use the following essential criteria to decide which candidates to invite to assessment. Use your personal statement to provide evidence of how you meet each one, supported by relevant examples:

• Strong communication skills
• Excellent Planning and organising skills
• Good analytical and problem solving skills 

 For guidance on how to write your personal statement, please visit How to Apply - Manchester City Council.

If you’re invited to assessment, we’ll look at a wider range of the role requirements. For more detail, please see the role profile.  

Use of AI 

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action. 

Guaranteed Assessment Scheme 
Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.  

Support and Adjustments  
If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Find out more about our inclusion and wellbeing.