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Engagement Support Officer Apprenticeship

On-site in Manchester·Part-time·Added today (last checked 30 Oct)

Cabinet Office

28 open roles

Our summary

Salary
£30,768 - £32,622 a year

About £2,140 - £2,250 a month after tax.

Work mode
On-site, Manchester
Contract
Part-time
Closing date
Apply by Thursday 12 November
Holiday
25 days holiday
Pension
28.97% employer pension

Skills

Requirements

What we're looking for

We are looking for someone who is enthusiastic, organised, reliable, curious about people and places, and eager to learn.

Candidates will be able to demonstrate:

  • Strong organisational skills and attention to detail.
  • The ability to prioritise tasks, meet deadlines and manage competing demands.
  • Clear written and verbal communication and people skills, with the confidence and ability to engage professionally with different audiences.
  • The ability to build positive working relationships and contribute effectively as part of a team.
  • Good problem-solving skills, curiosity and a willingness to take initiative.
  • Confidence using common IT applications, or a willingness to learn quickly, including maintaining accurate records and trackers.
  • The ability to handle information appropriately, exercise discretion and maintain confidentiality.
  • A commitment to personal development and completing an apprenticeship programme.

Nice to have

It would be helpful, but not essential, if candidates have experience of:

  • Administrative, customer service, reception or office support work.
  • Supporting meetings, events, visits, workshops or community activities.
  • Stakeholder engagement relationship building.
  • Communicating with a range of people or responding to enquiries.
  • Volunteering, student leadership, youth, civic or community engagement activities.
  • Supporting projects, maintaining records, gathering feedback or improving ways of working.

Education & certifications

The successful candidate will have the opportunity to complete a work-based qualification that relates to this role, likely to be Level 3 Business Administration, which will be fully funded by the department (provided you do not already hold a qualification at the same level and in the same subject). We welcome applicants of all ages and backgrounds however this is an excellent entry point for school and college leavers and anyone starting their Civil Service journey.

The postholder will gain practical experience in:

  • Office and business support.
  • Governance and secretariat support.
  • Project and delivery coordination.
  • Stakeholder engagement and supporting events and visits.
  • Reporting and briefing.
  • Supporting senior leaders and ministers at the centre of government.

This role is intended to provide a strong foundation for future careers in Business Management, Project Delivery, Private Office, Operations, Policy Support, or Programme Management across the Civil Service.

Pay & benefits

What you'll get

£30,768 - £32,622

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £30,768, Cabinet Office contributes £8,913 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.
  • A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
  • A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Visa & relocation

To be eligible to apply for an apprenticeship, you must:

  • Be aged 16 or older;
  • Not be in full-time education;
  • Have the right to live and work in the UK - if you are an EEA citizen you must have (or have eligibility for) status under the EUSS;
  • Undertake only one apprenticeship at any one time;
  • Meet the stated entry requirements of the programme (including prior learning and qualifications);
  • Normally be employed for at least 30 hours a week for the duration of the apprenticeship but please call us for a conversation if you have difficulty meeting this requirement and we can discuss your individual circumstances; and
  • Not have completed the same level/subject area of qualification before.
  • You can undertake an apprenticeship at the same, or lower, level as a qualification that you already hold. However, as above this cannot be in the same subject.
  • If you work part-time for fewer than 30 hours a week, you may be able to complete an apprenticeship. Exceptions can be made due to personal situations or because of the industry or the job role. In such a case, you would need to work at least 16 hours a week.

Candidates should note that they will be gaining substantial new professional skills and knowledge through their qualifications. By submitting an application to this campaign, you understand that you may be placed on a level 3 programme regardless of your existing qualifications.

To start an apprenticeship, you'll need to be:

  • 16 or over
  • living in England
  • not in full-time education

You can apply for an apprenticeship while you're still at school but you'll need to be 16 or over by the end of the summer holidays to start the apprenticeship. Please note if successful you must be 16 or over to undergo the relevant security checks.

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The role

The Prime Minister's Office enables the Prime Minister to deliver the Government's overall priorities and to communicate the Government's policies to Parliament, the public and international audiences. From the Policy Unit, Press Office, Switchboard and Custodians to the Events & Visits team and the Private Office support; the diverse No.10 team draws on varied expertise from across the Civil Service and beyond. The teams come together to deliver excellent service to the Prime Minister while also making No.10 a great place to work.

No.10 North is focused on delivering good growth in every postcode and ensuring that everyone has the opportunity to thrive, no matter where they live. No.10 North is the Prime Minister's centre for devolution, place and local growth. Based in Manchester and working across the United Kingdom, it connects places directly to the centre of government. It brings together local leaders, HM Treasury and other government departments to resolve problems that no single organisation can solve alone.

The Strategic Engagement team builds productive relationships with local and regional government, businesses, civil society, academia and other partners. It plans and coordinates engagement that supports No.10 North priorities, captures stakeholder insight and helps teams across government work together effectively.

We are looking for an enthusiastic and organised Engagement Support Officer who thrives in a fast-paced environment and wants to begin a career in stakeholder engagement. Alongside this role, the successful candidate will gain an approved apprenticeship standard. The apprenticeship includes a minimum requirement for off-the job training, which will be undertaken during normal working hours in accordance with the relevant apprenticeship standard and current apprenticeship funding requirements.

The successful candidate will help the team deliver high-quality engagement across the United Kingdom. They will support the shared engagement inbox, maintain stakeholder records and forward plan, coordinate meetings, roundtables, visits and events, and help prepare briefings, correspondence and accurate records of discussions and actions.

The role offers strong development opportunities and exposure to senior leaders, ministers, policy teams and partners across government and beyond. You will receive support to build confidence, judgement and practical skills throughout the apprenticeship.

What you'll do

  • Monitor the shared engagement inbox, log requests and help the team coordinate timely responses.
  • Maintain stakeholder contact lists, engagement trackers, forward plans and shared records accurately.
  • Arrange meetings, roundtables, visits and events, including invitations, rooms, travel, technology and other logistics.
  • Welcome stakeholders and provide professional support during ministerial, mayoral and senior-level engagements.
  • Gather information from colleagues and partners to support engagement planning and delivery.
  • Prepare agendas, briefing packs, presentations, correspondence, and other routine materials.
  • Take clear notes, record decisions and actions, and follow up on agreed deadlines.
  • Capture stakeholder feedback and help produce concise readouts and updates for the wider team.
  • Help build positive relationships with stakeholders from local and regional government, business, civil society, academia and other sectors.
  • Work collaboratively with policy, communications, operations and other government teams to coordinate activity and avoid duplication.
  • Suggest practical improvements to engagement processes and complete apprenticeship learning requirements, applying new skills in the workplace.

How you'll work

Permanent
Fixed term
Apprenticeship
Loan
Secondment

2 years - If Fixed Term, Loan or Secondment

Flexible working, Full-time, Job share, Part-time

Office for the Prime Minister policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Apply before

Apply before 11:55 pm on Thursday 12th November 2026

Reference number

487963

Job grade

Executive Officer

Number of jobs available

1

Location

Manchester

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Job contact :

  • Name : No.10 Recruitment Team
  • Email : No10Recruitment@no10.gov.uk

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Hiring process

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

We only ask for evidence of these behaviours on your application form:

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

A candidate information session will be held on Monday 9th November 2026, 15:30-16:00, on MS Teams. You can join the session through this link: Candidate Information Session: Strategy and PMO, Join meeting in Teams, Microsoft Teams

As part of the application process you will be asked to complete a CV, a statement of suitability and a behavioural statement.

Please provide a CV of no more than 800 words setting out your career history, qualifications and experience, highlighting specific responsibilities and achievements that are relevant to the essential criteria in the person specification section of the job advert. You must ensure you do not go over 800 words. Any information included beyond 800 words will be disregarded and not assessed.

Please use your statement of suitability to (in no more than 500 words) explain why you are looking for an apprenticeship and explain how you consider your personal skills, qualities and experience make you suitable for this role, with particular reference to the essential criteria in the person specification section of the job advert

Please provide a 250-word statement explaining how you demonstrate the following behaviour; Communicating and Influencing.

Information is available on the application process (including what Civil Service Success Profiles is) and how to write your personal statement.

CV and Statement of Suitability will be assessed against the Success Profiles Framework. Candidates successful at sift will be invited to a Behaviours based panel interview.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour; Communicating and Influencing. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Sift and interview dates to be confirmed.

Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Feedback will only be provided if you attend an interview or assessment.

About Cabinet Office

Industry
Government Administration

In their own words

About the company & team

No.10 North

Communications / Marketing

  • Email : menurecruitment.grs@cabinetoffice.gov.uk

Additional information

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via menurecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the 'Assistance required' section in the 'Additional requirements' page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

A reserve list may be held for a period of 12 months, from which further appointments can be made.

Any move to Office for the Prime Minister from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Please note that this role requires SC clearance, which would normally need 5 years' UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on National Security Vetting please visit the Demystifying Vetting website.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply, but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Near-miss opportunities may also be offered. This means candidates may be offered a similar role at a lower grade at the end of the campaign.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles.
If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service at: cabinetofficerecruitment.grs@cabinetoffice.gov.uk.
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission at: info@csc.gov.uk.
For further information on the Recruitment Principles, and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.

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