Sr. Manager, Global Control Tower Ops

Job Function: Supply Chain Deliver

Job Sub Function

Transportation Services

Job Category

Professional

All Job Posting Locations

Leeds, West Yorkshire, United Kingdom

Job Description

DePuy Synthes is recruiting for a Senior Manager, Global Control Tower Operations within Global Transportation & Trade Operations. The role may be located in Leeds, UK or Cork, Ireland.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Loughbeg, Ringaskiddy - Requisition Number: R-091664

St. Anthony's Road, Leeds, UK - Requisition Number: R-091242

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

This role will manage and further deploy the global 4PL Transportation Control Tower across business units, regions, and franchises. The Senior Manager will help ensure consistent transportation execution, shipment visibility, operational performance governance, and continuous improvement across Air, Ocean, Ground, Parcel, and Customs Brokerage operations.

Working closely with regional operations, Procurement, IT, Finance, Compliance, and external 4PL/3PL partners, this role will strengthen Control Tower adoption, service reliability, cost control, compliant trade and customs execution, and scalable operating processes.

Key Responsibilities

4PL Control Tower Strategic Management & Deployment (50%)

• Manage the global 4PL Control Tower provider to drive operational performance, process governance, data quality, issue resolution, and continuous improvement.
• Lead further deployment and adoption of Control Tower capabilities across business units, franchises, and regions.
• Oversee shipment visibility, exception management, TMS adoption, freight audit and pay integration, 3PL connectivity, and performance reporting.
• Ensure Control Tower operations align with transportation planning, financial controls, trade compliance, and customs brokerage requirements.

Global Program Management & Operating Model (20%)

• Support the roadmap for global 4PL Control Tower capabilities, including deployment priorities, service scope, governance, and process standardization.
• Develop practical global standards for transportation execution, customs brokerage coordination, and trade operations interfaces.
• Partner with regional and functional leaders to translate business needs into scalable Control Tower and 3PL/4PL service capabilities.
• Drive continuous improvement, service reliability, cost efficiency, and process resilience through structured program management.

4PL/3PL, Customs Brokerage & Supplier Performance Management (20%)

• Manage performance governance for 4PL Control Tower partners, transportation providers, and customs brokers.
• Track KPIs, service levels, business reviews, onboarding support, and corrective action follow-up.
• Support supplier relationships and contract performance with Procurement, Legal, Compliance, and Regional Operations.
• Use scorecards and benchmarking to identify service, cost, compliance, and value-creation opportunities.

Cross-functional Collaboration, Digital Enablement & Team Leadership (10%)

• Act as a key interface between the 4PL Control Tower, regional transportation teams, trade compliance, procurement, IT, finance, planning, and quality.
• Support digital initiatives that improve automation, analytics, visibility, exception management, and optimization.
• Contribute to freight audit, cost control, master data governance, customs brokerage performance, and trade compliance programs.
• Lead and develop a small global or cross-regional team, fostering accountability, collaboration, inclusion, and knowledge sharing.

Candidate Profile

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field required; Master's degree preferred.
• 7+ years of experience in transportation, logistics, supply chain, trade operations, or related areas.
• Experience with 4PL Control Tower operations, 3PL management, customs brokerage coordination, and global or regional matrix environments.
• Strong understanding of multimodal transportation, import/export processes, trade compliance, supplier governance, and logistics provider performance.
• Experience with TMS, Control Tower platforms, analytics, freight audit and pay, and operational performance reporting.
• Ability to manage cross-functional initiatives, influence stakeholders, solve problems, and drive adoption of standard processes.
• Strong analytical, communication, collaboration, and people leadership skills.
• Ability to travel up to 20% domestically or globally.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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Required Skills

Preferred Skills

Data Analysis, Distribution Management, Mentorship, Order Management, Organizing, Process Improvements, Resource Allocation, Safety-Oriented, Standard Operating Procedure (SOP), Strategic Supply Chain Management, Tactical Planning, Technical Credibility, Technologically Savvy, Trade Import, Transportation Management, Transportation Management Systems (TMS), Transport Management Trends, Transport Networks