Performance & Quality Officer

This is an exciting opportunity to join the Performance Team based in Probation Service Yorkshire and the Humber. It is a temporary post until 18/01/28 due to the substantive post holder undertaking another temporary role. There is a possibility, however, that this could become a permanent appointment*. The Performance & Quality Officer (PQO) is a regional role based across the Yorkshire and the Humber region and there is a requirement to travel across the region. The role involves working with Probation Delivery Units (PDUs) to support them in achieving agreed performance targets. This includes:

• Ensuring that PDUs deliver in accordance with agreed national service delivery indicators and specifications
• Developing and delivering a quality improvement programme for the Yorkshire and the Humber region
• Identifying local performance and quality issues and opportunities linking into His Majesty's Prison and Probation Service (HMPPS) priorities
• Running improvement initiatives to address opportunities for performance improvement
• Working with other PQOs to share best practice and maximise improvements in quality and performance
• Experience of using Excel, Word, Outlook, PowerPoint, Business Objects, Power BI
• Demonstrate the ability to extract and maintain information and analyse data

* This possibility applicable only to an external candidate appointed on a fixed-term basis. Under the current HMPPS guidance, fixed-term contracts apply to external appointees. If an existing civil servant is successful in a time-limited campaign, they would normally move under the appropriate temporary arrangement, such as a loan or detached duty, rather than becoming a fixed-term appointee. A temporary promotion, loan or detached duty cannot simply be converted into a permanent appointment as a result of that arrangement.

Apply before 11:55 pm on Monday 2nd November 2026

486218

£37,238 - £44,520

Other

NPS Pay Band 4 National

Fixed term
Loan
Secondment

For a period of up to 18/01/28

Administration / Corporate Support

Full-time

1

This position can be based at
NMS 1 Burgage Square, WF1 2TS, NMS New Chase Court, DN31 1XD, NMS Norwich House, HU1 3ES, NMS Suite 1, Grd Fl, Unit 2 Hawke Street Business Park, S9 2SU, NMS Westgate House, HX1 1PD, NPS 1 Burgage Square Wakefield, WF1 2TS, NPS 108 LOWTHER STREET YORK, YO31 7WD, NPS 173A SPRING HALL LANE HALIFAX, HX1 4JG, NPS 21 ST JOHNS ROAD HUDDERSFIELD, HD1 5BW, NPS 30 ALBION STREET DEWSBURY, WF13 2AJ, NPS 34 BENNETTHORPE DONCASTER, DN2 6AD, NPS 379 YORK ROAD LEEDS, LS9 6TA, NPS 45 DIVISION STREET SHEFFIELD, S1 4GE, NPS 4A ST JOHNS AVENUE BRIDLINGTON, YO16 4NG, NPS 5/7 HAYWRA CRESENT HARROGATE, HG1 5BG, NPS ASHLEY BUSINESS COURT ROTHERHAM, S60 1RU, NPS BARCLAYS HOUSE HULL, HU1 1RN, NPS CITY COURTS BRADFORD, BD1 1LA, NPS DONCASTER ROAD ROTHERHAM, S65 1NN, NPS FRATERNAL HOUSE BRADFORD, BD1 4HP, NPS Northways Scarborough, YO11 1JH, NPS QUEEN STREET GRIMSBY, DN31 1QG, NPS THE COURT HOUSE SKIPTON, BD23 1HU, NPS UNIT 1 SCUNTHORPE, DN15 6JH, NPS WATERLOO HOUSE LEEDS, LS1 2EE

Please refer to Job Description

Please refer to Job Description

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Managing a Quality Service
• Delivering at Pace

We'll assess you against these technical skills during the selection process:

• Question to be asked at interview

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5358

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints

https://jobs.justice.gov.uk/careers/JobDetail/23118?entityId=23118

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