Operational Support Officer

£25,582

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

This role is not eligible for new Skilled Worker visas, in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department will only be able to consider your sponsorship for this role if you held a Skilled Worker Visa before the changes came into force on 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this in your pre-employment checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and have not held a Skilled Worker visa before the changes on 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful candidates must ensure they have the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with the UK Immigration Rules operated in the UK and the Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Proud to serve. Proud to keep justice going.

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work.

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

• Data entry of paper and digital work, telephony, customer complaints and correspondence.
• Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations.
• Delivering a high standard of customer service, responding to enquiries with empathy and understanding, particularly in situations where individuals may be under stress or facing challenging circumstances.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to accurately update digital records.

Flexible working, Full-time, Job share, Part-time

The office is open Monday-Friday. Requests for particular shift patterns will be discussed with successful candidates upon successful completion of pre-employment checks.

Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The minimum hours that can be accommodated in this role are 30 hours per week. Non-working days that cannot be accommodated are Mondays and Fridays.

For this post, occasional travel may be required for cover when needed.

Proud to serve. Proud to uphold justice.

For this role, occasional travel will be required to provide assistance when needed.

Apply before 11:55 pm on Friday 6th November 2026

487464

Administrative Officer

AO

Permanent

Administration / Corporate Support
Operational Delivery

2

This position is based at HMCTS WALES ENFORCEMENT OFFICE PORT TALBOT, SA13 1SB

Please refer to Job Description

- Port Talbot Justice Centre, HMCTS WALES ENFORCEMENT OFFICE PORT TALBOT, SA13 1SB

Our Operational Support Officers within National Services provide excellent telephone and administrative support to court users.

Please refer to the role profile attachment for more information.

You will complete 12 weeks of training which is office based.

- Port Talbot Justice Centre, SWYDDFA ORFODI GLlTEF CYMRU PORT TALBOT, SA13 1SB

Our Operational Support Officers within National Services provide excellent telephone and administrative support to court users.

His Majesty's Courts and Tribunals Service (HMCTS) is responsible for administering the criminal, civil and family courts and tribunals in Wales and England.

Enforcement is a key function within the National Services Team, working alongside criminal courts to ensure that parties and those convicted comply with other fines and financial penalties imposed by the courts. We are also responsible for compliance with Forfeiture Orders imposed by the Crown Courts and ensuring that prescribed Cost contributions published by the police are paid.

We are looking for individuals who are committed to providing public service and who want to make a difference in people's lives to ensure justice. If you have an interest in developing a career with a real purpose, please apply.

Working as part of our team, you will contribute to the performance targets and overall operational service standard across your area of work.

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will move cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which may include members of the judiciary and the legal profession.

You should be able to adapt, multi-task and deliver a variety of duties effectively, which will include:

• Inputting data from paper and digital files, telephony, customer complaints and correspondence.
• Communicating effectively with the public, other users of the courts and tribunals, and representatives of agencies and other organisations.
• Providing high-quality customer service, responding to enquiries with empathy and understanding, especially in situations where individuals are under stress or facing challenging circumstances.
• Using email and the web chat resource and undertaking general administrative work.
• Dehongli gwybodaeth i ddiweddaru cofnodion digidol yn gywir.

• Sgiliau gwasanaeth cwsmer cadarn gyda'r gallu i weithio mewn amgylchedd dan arweiniad gwasanaeth.
• Sgiliau digidol a gweinyddol da; gyda sylw ardderchog i fanylder.
• Sgiliau cyfathrebu a threfnu ardderchog. Gallu cyfathrebu'n hyderus wyneb yn wyneb, dros y ffôn, yn ddigidol ac mewn gohebiaeth ysgrifenedig.
• Gwydn ac empathetig i allu delio gyda gwybodaeth a sefyllfaoedd sensitif.
• Chwaraewr tîm; gallu cydweithio a chyflawni amcanion GLlTEF yn hyblyg.

Refer to the role profile for more information.

Mae'r swyddfa ar agor Dydd Llun i Ddydd Gwener. Bydd ceisiadau am batrymau sifft penodol yn cael eu trafod gydag ymgeiswyr llwyddiannus ar ôl cwblhau gwiriadau cyn cyflogaeth yn llwyddiannus.

Standard full-time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job share working patterns where this meets the requirements of the role and meets the needs of the business, and is agreed upon appointment. Every application to work part-time, flexibly and in a job share will be considered in accordance with the Justice Department's Flexible Working policy. The minimum hours that can be worked in this role is 30 hours per week.A non-working day cannot be a non-working day on Monday or Friday.

If you have an interest in one role or location, then please indicate one choice. You should only choose locations that you are truly happy to travel to to work there every day. Appointments are made according to the order of the vacancy list for each role, based on the choices you have made.

After making appointments using this local appointment process, any candidates who remained who met the criteria for the job will remain on a backfill list, based on your choices. This will be for a period of 12 months if a similar opportunity arises in one of these locations.Training

You will complete 12 weeks of training, which will be based in the office.

Please refer to Job Description

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/23551?entityId=23551

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