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Technical Quality Coach - Commercial

On-site in Edinburgh·Full-time·Added today (last checked 30 Oct)

Driver and Vehicle Standards Agency (DVSA)

14 open roles

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Our summary

Salary
£32,027 a year

About £2,210 a month after tax.

Work mode
On-site, Edinburgh
Contract
Full-time
Closing date
Apply by Sunday 15 November
Holiday
25 days holiday
Pension
28.97% employer pension

Skills

Requirements

What we're looking for

To be successful in this role you will need to have the following experience:

  1. Extensive experience and technical knowledge of Commercial Vehicle Testing schemes.
  2. Fully accredited and competent within Commercial Vehicle Testing activities.
  3. Experience of coaching, mentoring and providing constructive feedback to colleagues.
  4. Strong analytical skills with the ability to interpret data and identify improvement opportunities.
  5. Effective communication, influencing and stakeholder management skills.

Education & certifications

A full UK Category B driving licence is essential

Must have vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level or IRTEC registration at advanced technician level or EngTech registration NB: An NVQ level 3 on its own will not be accepted as a qualification. This is only accepted as proof of experience.

Pay & benefits

What you'll get

£32,027

London salary: 36,597
Additional allowances:
Engineering Level 5 - £5000
NGT Module 1 LV1 - 6 - £2400

A Civil Service Pension with an employer contribution of 28.97%

Joining our department comes with many benefits, including:

  • Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
  • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday.

Alongside your salary of £32,027, Driver and Vehicle Standards Agency contributes £9,278 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

  • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
  • 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
  • Access to the staff discount portal.
  • Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
  • Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
  • 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
  • Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

You will also be provided an electric lease car which can be used both for work and personal travel.

Visa & relocation

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

The role

The Vehicle Services Quality Centre of Excellence plays a vital role in maintaining the high standards and consistency of statutory vehicle testing of Heavy Vehicles across the Driver and Vehicle Standards Agency (DVSA). Working closely with Authorised Testing Facilities (ATFs), vehicle presenters, and testing colleagues, the team provides quality assurance, guidance, and support to ensure fair, accurate, and consistent testing outcomes. Through a commitment to continuous improvement and customer service, the team helps deliver simple, clear, and trusted services that keep Britain's roads safe.

As a member of the Vehicle Services Quality Centre of Excellence, you will provide a professional, approachable, and customer-focused service to internal and external stakeholders, upholding Civil Service values and cultural aspirations. Working closely with Vehicle Services Delivery Managers and Technical Quality Leads, you will help drive quality assurance and service improvements. You will also provide coaching and mentoring to Vehicle Standards Assessors colleagues, ensuring consistent application of operating instructions and supporting the delivery of high-quality customer outcomes.

What you'll do

Your responsibilities will include, but aren't limited to:

  1. Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
  2. Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
  3. Analyse quality and performance data to identify trends, risks and opportunities for improvement.
  4. Support appeals, complaints investigations, technical inspections and site suitability activities.
  5. Support the authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), providing technical assurance and recommendations to support service delivery.
  6. Contribute to the Quality Centre of Excellence by promoting continuous improvement and service excellence.

How you'll work

Full-time, Part-time

  • Flexible working options where we encourage a great work-life balance.

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is not suitable for hybrid working and will require the successful candidate to work from their designated workplaces one of the areas cited in the advert or, when required for business reasons, from other offices/work locations/visiting stakeholders.

The post is predominantly field-based, requiring regular travel and overnight stays, usually with one day per week working from home.

The following links alongside regions showcase expectations of travel required for this role on the UK map, please view and consider this:

TQC 1 - Inverness, North Aberdeenshire

TQC 3 - Edinburgh, Falkirk, Kilmarnock, Dumfries

TQC 4 - Carlisle, Newcastle, Darlington, Cleveland

TQC 6 - Bradford, Leeds, Halifax, York, Hull

TQC 8 - Stoke, Walsall, North Wolverhampton

TQC 9 - Coventry, Hereford, South Wolverhampton

TQC 14 - Cornwall, Bridgwater, South Bristol

TQC 17 - Kent, Essex, East & South East London

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Reference number

Apply before 11:55 pm on Sunday 15th November 2026

486272

Job grade

Executive Officer

Contract type

Permanent

Type of role

Audit
Education and Training
Engineering
Health and Safety

Number of jobs available

8

Location

Ashford (Kent), Birmingham, Bradford, Bristol, Canterbury, Carlisle, Colchester, Coventry, Dartford, Dover, Durham, Edinburgh, Exeter, Gillingham (Kent), Grays, Hereford, Hull, Inverness, Leeds, London, Newcastle-upon-Tyne, Plymouth, Shrewsbury, Southend-on-Sea, St Ives (Cornwall), Stirling, Stoke-on-Trent, Taunton, Tilbury, Worcester, York, Bridgewater, Bexley

Job summary

Are you passionate about maintaining high standards and ensuring consistency in vehicle testing and compliance?

Do you enjoy working independently while building positive relationships with customers and industry partners?

Can you provide clear, professional advice and guidance to support quality service delivery across a national operation?

If so, we'd love to hear from you!

Read more in the Benefits section below!

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Changing and Improving
  • Communicating and Influencing
  • Developing Self and Others

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Job contact :

  • Name : Emilio Arzente
  • Email : emilio.arzente@dvsa.gov.uk

Recruitment team

  • Email : dftrecruitment.grs@cabinetoffice.gov.uk

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Hiring process

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience - you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please provide evidence of your Experience of the following:

    1. Experience of working with others, giving feedback, supporting, and coaching.
    2. Ability to interpret data and provide analysis & information based on the data.
    3. Extensive experience & knowledge within the Commercial Vehicle Testing schemes.
    4. Experienced and fully accredited within the Commercial Vehicle Testing schemes.

The sift will take place week commencing 16/11/2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

  • Behaviours - (Making Effective Decisions Changing and Improving Communicating and Influencing Developing Self and Others)
  • Experience

The interviews will take place week commencing 03/12/2026.

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

About Driver and Vehicle Standards Agency (DVSA)

Industry
Government Administration

In their own words

About the company & team

DVSA - Operations Vehicle Services

Find out more about what it's like working at DVSA:

DVSA roles: Driver and Vehicle Standards Agency - Department for Transport Careers

Additional information

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

You will be required to provide evidence that you hold any essential qualifications and licences at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

Please note that this is a uniformed role and uniform will be required to be worn at all times when on duty.

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

  • Hate speech or discriminatory behaviour
  • Threats or acts of violence
  • Illegal activity or substance misuse
  • Sexually explicit material
  • Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It's not about judging your personality or lifestyle-it's about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what's being looked at and how your data is handled securely and fairly.

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

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