Account Director (Retail POSM + Installations)

Purpose of the job

Our Account Directors are responsible for the development and nurturing of our client accounts. The role is essential in strengthening our relationship with the client(s) and identifying growth opportunities for the business, as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

We are seeking an experienced and commercially minded individual to lead the delivery of complex retail marketing and brand execution programs across Europe. This role is responsible for managing end-to-end client relationships and delivery across multiple workstreams, spanning creative asset adaptation, temporary and permanent point of sale materials (POSM) production, retail installations, field services, maintenance programs, logistics, warehousing and deployment.

Acting as a trusted strategic partner to both clients and internal teams, the Account Director will oversee program delivery from concept through to execution, ensuring projects are delivered on time, on budget and to the highest quality standards across multiple European markets.

The successful candidate will bring significant experience in retail production and implementation, strong commercial acumen, and the ability to confidently lead cross-functional and multi-market teams while navigating the complexities of European delivery.

Key responsibilities

Lead and develop senior client relationships across multiple European markets

Own the end-to-end delivery of retail marketing, merchandising and in-store execution programs

Manage complex projects encompassing creative artwork adaptation, temporary and permanent POSM production, fixture manufacturing, installation and ongoing maintenance services

Provide strategic oversight across all project workstreams, ensuring alignment between client objectives, delivery plans and commercial performance

Lead and coordinate multi-disciplinary teams including account management, production, procurement, logistics, installation and field service teams

Oversee program budgets, forecasting, financial reporting and profitability

Drive operational excellence, identifying opportunities to improve processes, efficiencies and service delivery models

Manage project risks, escalations and issue resolution across multiple markets and stakeholders

Ensure consistency of execution and governance standards across all European territories

Develop implementation strategies and rollout plans for large-scale retail programs

Identify opportunities for account growth and expansion of services across existing client portfolios

Support contract renewals, business reviews, client presentations and strategic planning initiatives

Maintain a strong understanding of market dynamics, supplier networks and operational capabilities across Europe

Act as a senior escalation point for client and internal stakeholder concerns

This role operates on a blended basis between the local HH Global office, client site(s) and home, with occasional travel across Europe as required.

Consistently achieving high levels of client satisfaction and retention

Successful delivery of large-scale European programs on time, within budget and to agreed quality standards

Strong commercial performance and profitable account growth

Effective management of program risks, issues and escalations

High-performing, engaged and collaborative account and delivery teams

Continuous improvement in operational efficiency and delivery processes

Expansion of services and increased strategic partnership within key client accounts

Strong supplier and stakeholder relationships across European markets