Guest Relations Supervisor

• Company Sick Pay
• 50% discount in our restaurant and 25% off at our cafes
• Holidays increase with length of service
• Loyalty bonuses in line with the length of service.
• One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back
• Retail, Grocery and Gym Discounts
• Cycle to Work Scheme
• Refer your friend scheme
• Learning and Development Portal and further education with apprenticeship programs
• G&F Support Scheme
• WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members
• Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)

Green & Fortune is excited to offer a fantastic opportunity for an experienced guest relations professional responsible for creating a seamless and memorable first impression for every guest.

You will lead the front desk and reservations function, manage guest communications, and ensure a consistently high standard of service from booking through arrival to departure and beyond.

Your role is pivotal in building guest loyalty, managing high volumes during peak hours, and maintaining the welcoming atmosphere Rotunda is known for.

• Greet and welcome all guests with warmth, efficiency, and professionalism.
• Manage the reservations system, ensuring optimal table allocation for all areas including Restaurant, Bar, Terrace, Events and PDR bookings.
• Anticipate and accommodate guest needs, including dietary requirements, special occasions, and VIP bookings.
• Handle guest feedback promptly and effectively, turning challenges into opportunities for guest satisfaction.
• Maintain accurate guest records to support personalised service and loyalty initiatives using our CRM.
• Keep reception and entrance areas immaculate, reflecting brand standards.
• Print menus, wayfinding and all guest collaterals ensuring they are accurate and up to date at all times.
• Work closely with the Events, restaurant, bar and kitchen teams to ensure smooth communication and service.
• Support the General Manager in delivering briefings about booked guests and events.
• Lead the floor in maintaining the highest standards of hospitality.
• Assist with training and mentoring front-of-house staff.
• Liaise with the events and hospitality teams for special functions and private dining ensuring every opportunity is maximised.
• Act as the key events contact on the day for all group bookings, private dining and exclusive hire events.
• Liaise with the chefs and events team to keep events menus seasonal and maximise events revenue.
• Upsell special menus, wine pairings, and events packages.
• Maximise reservations and cover count while balancing guest experience.
• Work with the Marketing department to promote restaurant offers and seasonal activities (i.e. bookable experiences)
• Monitor no-shows, cancellations, and waitlists, adapting quickly to ensure full occupancy.

• Exceptional written communication skills
• Warm and approachable interpersonal skills.
• Strong leadership and people management abilities.
• Ability to remain calm under pressure and manage busy and fast paced service with efficiency.
• A passion for hospitality, an eye for detail, and a guest-first mindset.