Customer Service Advisor

Role Overview

This position plays a leading role in leasing new Grainger homes by acting as the first point of contact to create an amazing first impression and customer experience with Grainger, whilst supporting the onsite lettings teams in leasing units remotely.

The role will include working Saturdays on a rota basis.

Responsibilities will include, but are not limited to:

• Be the first point of contact for Grainger customers, providing knowledgeable and accurate information about homes to rent (including the benefits of renting a home with Grainger) such as images, floorplans and pricing.
• Receive and respond to enquiries from various sources
• Ensure all enquiries are logged quickly and accurately on the CRM system
• Qualify leads accurately according to Grainger applicant criteria
• Provide proactive cross-team support by collaborating with other departments in the completion of tasks and projects
• Build rapport with customers, positioning them well to meet the onsite resident services team for viewings
• Book customers onto viewings and confirming viewings with relevant parties
• Assisting with remote viewings
• Use the applicant database to make phone enquiries and convert them into leads where possible
• Keep up to date with Grainger's key messages, developments, key delivery dates and 'from pricing' inside out and able to answer questions confidently
• Undertake regular audits of the system to ensure records are up to date, statuses are correct and duplicate records are cleared

Please see below for full job description

Benefits at a glance

Pension