Property Manager

Role Overview

Leading in day to day call handling, managing customer service and interaction

• Support Portfolio Managers with residential property portfolios comprising of mixed tenures, in accordance with the company's requirements

Responsibilities will include, but are not limited to

• Management of day-to-day property management calls and customer enquires via email and the customer portal.
• As and when required covering enquiries relating to other areas of the business, whilst making sure that there is a professional and continuous customer experience.
• Management of day to day expenditure in line with the set budgets.
• Liaising with other departments.
• Effectively manage contractors and the instruction of works, making sure that all appropriate information is passed to the contractors including Grainger approved specifications.

Skills & Experience Required

• Previous experience of delivering exceptional customer service
• Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard
• Ability to prioritise, deliver and consistently achieving tight deadlines
• Customer focused with the ability to adapt to different personality type

Benefits at a glance

Pension