Universal Banker
HSBC1w ago20 locations
£27k a yearCambridge
UK jobs. Bigger possibilities.
136,000+ live jobsOverview
Requirements
Work on-site in Cramlington
No relocation package mentioned.
Skills
The role
A branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing simple customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and driven to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.
What you'll do
1. Deliver Service Excellence and Efficiency
2. Protect the Bank
3. Promote and deliver Multi-Channel Engagement
4. Support the Branch and Identify Customer Opportunities
Hiring process
2 steps1 interviewa task to do
Submit your CV
Online assessments
Online test
You can take the assessments at any time within a fixed number of days given in the email; the number and type depend on the role.
Interviews
30–60 min
Telephone, on-demand video, live video or in-person interviews; live, telephone and in-person interviews last approximately 30-60 minutes depending on the role.
About HSBC
HSBC is one of the world's largest banking and financial services organisations, founded in 1865. It serves millions of customers through its four global businesses.
Customers the world over know and trust HSBC, often over generations, valuing its deep international network, expertise, and focus on their future needs.
- Industry
- Banking
- Founded
- 1865
- Headquarters
- London, United Kingdom
- Website
- hsbc.com
In their own words
Additional information
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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