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172,000+ live jobsCustomer Service Assistant in Shirley
On-site in Shirley·Part-time·Added yesterday (last checked 6 Nov)
Our summary
- Salary
- £7,952 a year
- Contract
- Part-time
Elior UK is hiring for this role in several places. This vacancy is in Shirley.
Requirements
What we're looking for
A warm, approachable, and customer-focused attitude
Excellent communication and interpersonal skills
Experience in a customer service or front-of-house role
Strong problem-solving and organisational abilities
Confidence in using IT systems, tills, or booking platforms
Ability to remain calm under pressure and manage multiple queries
A proactive mindset and willingness to support the team
Pay & benefits
What you'll get
Salary: £7,952.39 Per Year | £12.71 Per Hour
Job ID: 8404
The role
What you'll be serving up...
As a Customer Service Assistant, you'll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You'll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.
What you'll do
Greet and assist customers with queries, purchases, or service requests
Provide accurate information on products, services, and policies
Handle customer enquiries via phone, email, and in person
Resolve complaints or escalate issues where appropriate
Maintain a tidy, welcoming environment or service area
Process transactions, orders, and returns accurately
Keep up to date with company offerings and promotions
Support wider team with general administrative and operational tasks
How you'll work
Working Pattern: 3 Days Out Of 7 | 12 Hours Per Week | Alternative Weekends
Hiring process
3 steps1 interviewa task to do
Application
Screening Phone Call · Phone call
Interview
Interview with questions based on Behavioural Competencies and the People Promise; candidates receive a hints and tips sheet.
Financial Questions
Not every role
For some management roles, questions evaluating financial acumen such as stock control, GP optimisation, system and labour management, and menu management.
Offer Process · Phone call
Right to Work and DBS Check
Sign Documents Online
Sign the documents online to complete joining.
- The employer states it may call candidates whose skillset matches the role or other vacant roles.
- Candidates can request support or adjustments during the application process.
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