Customer Support Administrator

Customer Support Administrator

Bruntingthorpe

£27,144

40 hours per week (Monday - Friday)

Accelerate your career with a company that leads the way!

Manheim Vehicle Services, part of the Cox Automotive Group, is a fast-moving, evolving business that supports de-fleet operations, multiple remarketing channels, and a full range of vehicle preparation services - making sure vehicles are ready for both wholesale and retail markets.

At the heart of service delivery and behind the scenes is the Customer Experience Team who play a vital role in managing a wide range of customer needs with speed, precision, and care. As we grow our service offering and expand our client base, delivering on service level agreements and maintaining the highest standards is more important than ever.

Our team members are the driving force behind this success - making sure every customer requirement is met and that we deliver operational excellence and outstanding service at every step.

Why Join Us & What's In It For You?

As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy:

• Option to buy additional holiday days

• Your birthday off every year - paid

• One annual Well-Being Day for you to relax and recharge

• One paid Charity Day to give back and support a cause that matters to you

• Opportunities for career progression across the Cox Automotive network

• Competitive pension scheme

About The Role

We're looking for a highly organised and customer-focused Administrator to manage a growing portfolio of customer accounts. You'll play a key role in ensuring accounts are administered accurately, SLAs are met and every customer interaction reflects the high standard of service we pride ourselves on.

This is a fast-paced, process-driven role where attention to detail, strong organisational skills and the ability to manage high volumes of documentation are essential. You'll be working as part of a collaborative team of seven, supporting each other to deliver a smooth and efficient service

What You'll Be Doing

• Managing a portfolio of customer accounts, ensuring all administration is completed accurately and within agreed SLAs.
• Handling high volumes of vehicle documentation, including processing and filing V5 documents securely and accurately.
• Managing and organising physical paperwork, including filing documents into storage containers and maintaining clear records.
• Handling and logging loose vehicle items, ensuring they are tracked and stored correctly.
• Managing vehicle key storage and maintaining accurate key tracking records via internal spreadsheets.
• Updating and maintaining spreadsheets and internal systems with a high level of accuracy.
• Processing daily post and ensuring documents are sent to the correct customers on time.
• Booking vehicles into multiple locations and updating systems accordingly.
• Using multiple internal and external customer databases and systems.
• Liaising with other sites and auction locations to ensure vehicles transition smoothly to sale.
• Responding to a high volume of customer emails in a timely and professional manner.
• Acting as a point of contact for customer enquiries via email and telephone (shared across the team, with a relatively low call volume).
• Resolving customer queries efficiently or escalating where necessary to achieve the best outcome.
• Building and maintaining strong relationships with vendors and key customers.
• Supporting the on-site customer handover experience.

What We're Looking For

• Strong administrative experience, ideally within a fast-paced or process-driven environment.
• Excellent attention to detail, with experience of handling high volumes of documentation accurately.
• Confident and accurate data entry skills, including maintaining records in spreadsheets and internal systems.
• Well-organised with the ability to manage multiple tasks and meet tight deadlines
• Experience working within structured processes, regulations, or SLAs.
• Excellent written and verbal communication skills, particularly when managing email enquiries.
• Previous experience of handling queries and complaints professionally.
• Flexible and proactive, with the ability to adapt quickly in a changing environment.

We're Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference?

STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.