Customer Services Administrator

The Vacancy

Join a team that puts people first.

At Foresters Financial UK, we're proud to deliver exceptional service to our members. As a Customer Service Administrator on a permanent contract, you will be joining our vibrant, supportive, customer service team. You'll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.

What you'll be doing

• Handling a high volume of inbound calls and enquiries with professionalism and care
• Responding to customer correspondence via email and letter
• Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
• Working closely with your team to meet service standards and deliver a seamless customer experience.

What we're looking for

• A confident communicator with a strong telephone manner
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• A team player with strong organisational skills and the ability to prioritise effectively
• Someone who enjoys investigating and resolving issues
• If you have financial services experience this is of benefit but it is not essential.
• If you have Claims experience this is of benefit but it is not essential.

Desirable:

• Previous experience in customer service administration
• Previous experience in a financial background dealing with Claims
• Previous call centre experience

What we offer

• Annual holiday allowance of 25 days holiday plus bank holidays
• Contributory pension scheme. Company matches up to 5%
• Life cover
• Hybrid working after training (1 days/week from home)
• Supportive team culture and opportunities to grow
• 1 days paid charitable workday
• Wellbeing support Programme

Working hours:
35 hours per week, Monday to Friday. Start times rotate weekly between 8:30-16:15 or 9:15-17:00.

Ready to make a difference?