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Emergency Bed Service Coordinator

On-site in Cambridge·Full-time·Added today (last checked 9 Nov)

Cambridge University Hospitals NHS Foundation Trust

48 open roles

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Our summary

Salary: £25,760 - £27,476 a year
About £1,840 - £1,940 a month after tax.
Work mode: On-site, Cambridge
Contract: Permanent, full-time hours
Closing date: Apply by Sunday 15 November

Skills

Customer Service

Nice to have

Requirements

What we're looking for

• Standard level of general education
• GCE, GSE, GCSE or equivalent education
• Experience of working in a customer services of front of house environment
• Experience of dealing with the public in a professional environment
• Basic IT skills – ability to use Microsoft packages
• Experience of working in a team
• Understanding of patient confidentiality issues
• Understanding of the need to prioritise urgent information
• Able to work on own initiative
• Ability to multi-task
• Good communication skills, including telephone, email and face-to-face
• Ability to deal with challenging conversations, often with stressed / anxious stakeholders
• Ability to follow processes and procedures
• Ability to manage time working to schedule and timescales, whilst under pressure
• Good organisational skills
• Ability to show attention to detail
• Computer literate
• Pleasant, calm and polite telephone manner
• Using initiative to progress work / referrals without direct guidance, often whilst lone working
• The ability to understand and behave at all time, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent

Nice to have

• NVQ Level 2 or 3 in Customer Service or Business Administration
• Previous NHS experience
• Experience of working in a busy contact centre / call handling position, helpdesk or reception
• Shift work – 24/7 service
• Experience of using EPIC or other electronic patient record
• Experience of multi-disciplinary team working
• Knowledge of the NHS
• Knowledge of the Eastern region

The role

An exciting opportunity has arisen for an enthusiastic Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England. This regional service delivers neonatal and paediatric critical care transfers across the East of England. You will play a crucial role within the service, coordinating emergency referrals and bed/cot locating across the region. You will act as the first point of contact for all forms of communication for the service (primarily via telephone).

What you'll do

Working for an emergency, 24/7 neonatal and paediatric transfer service.

To co-ordinate collection, storage and reporting of information regarding regional cot availability.

To facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region.

To be the first point of contact for all referrals.

To provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts, distributed as equally as possible with the priority being covering the service).

This role is not patient facing and may require some lone working.

About Cambridge University Hospitals NHS Foundation Trust

Industry: Health and social care

In their own words

About the company & team

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.