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Associate Operations Manager - MSK Directorate

On-site in Cambridge·Full-time·Added today (last checked 9 Nov)

Cambridge University Hospitals NHS Foundation Trust

48 open roles

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Our summary

Salary: £66,582 - £77,368 a year
About £4,100 - £4,620 a month after tax.
Work mode: On-site, Cambridge
Contract: Fixed-term, full-time hours
Experience: 3+ years
Closing date: Apply by Sunday 15 November

Skills

Requirements

What we're looking for

• Educated to First Degree Level or equivalent (A)
• Educated to masters level or equivalent level of experience of working at a senior level in specialist areas (A)
• Evidence of CPD (A)
• Completion of or willingness to work towards CUH Improvement Coach status (I)
• Proven experience in senior operational management within a clinical area covering multiple specialities and pathways. Knowledge of inpatient, outpatient and diagnostic requirements of pathways.(A)
• Proven experience in improvement and service transformation(A/I)
• Experience in the development and use of a range of IT systems(A/I)
• Proven experience of managing a team including; o Appraisal skills
o Recruitment and selection skills
o Disciplinary and capability procedures
o Experience in workforce planning to ensure service continuity
• Evidence of continuing professional development(A/I)
• Experience in finance, policy and service development changes(A/I)
• Substantial proven experience of budget management on a large scale (including activity planning)
• Proven experience of establishing and leading on national strategic work in relation to policy development, operations and systems(A/I)
• Experience in delivering complex healthcare-related improvement projects and programmes and working alongside senior clinical and operational professionals(A/I)
• Extensive knowledge of Operational strategy and policy within the Trust, region and NHS. Including an understanding of tertiary treatment pathways, and the commissioning of new pathways and services. (A/I)
• Knowledge of audit and governance frameworks(A/I)
• Knowledge and understanding of best practice risk management processes(A/I)
• Must have an comprehensive understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement (A/I)
• Comprehensive understanding of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations (A/I)
• Extensive knowledge of business and activity planning processes(A/I)
• Extensive knowledge of risk management processes(A/I)
• Knowledge of IT/technology used in a clinical environment
• Overview knowledge and understanding of the NHS, including funding and organisational realities(A/I)
• Proven leadership skills at a senior management level (A/I)
• Excellent and effective verbal and written communication at a senior level(A/I)
• Proven written skills including business cases and Divisional Board Reports. (A/I)
• Proven ability to work in an organised manner and to high standards(A/I)
• Proven project management skills(A/I)
• Excellent presentation skills for conveying complex concepts to a range of audiences(A/I)
• Excellent attention to detail and the ability to meet multiple and competing deadlines(A/I)
• Problem solving/trouble shooting skills(A/I)
• Excellent skills in the use of Microsoft office applications (including Excel, Word and PowerPoint) and databases(A/I)
• Highly developed communication and negotiation skills for delivering key and contentious messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level(A/I)
• Ability to use informed persuasion to influence others(A/I)
• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to or service delivery(A/I)
• Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution (A/I)
• Evidence of planning and delivering programmes and projects and services, on time (A/I)
• Financial and staff management (A/I)
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales (A/I)
• Ability to deputise for senior leaders within the Division in both planned and unplanned scenarios (A/I)
• Ability to consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and to take actions which support and promote this agenda. (A/I)
• Ability to build trusted stakeholder relationships and wide support networks in a political context(A/I)
• Ability to lead people with vision and integrity, demonstrating the courage to do the right thing. (A/I)
• Ability to motivate high performing teams, mobilising individuals and team goals(A/I)
• Ability to build effective partnerships, common purpose and shared understanding across a range of diverse and competing views (A/I)
• Competent at working with quantative and qualitative data to deliver relevant, robust and action-oriented conclusions(A/I)
• Prepared to be flexible in relation to working hours (A/I)
• Team working skills (A/I)
• Self-motivated (A/I)
• Ability to move between details and the bigger picture(A/I)
• Demonstrates honesty and integrity and promotes organisational values (A/I)
• Embrace change, viewing it as an opportunity to learn and develop (A/I)
• Operate with a high degree of autonomy, able to exercise judgement and challenge both externally and internally to drive services forward and achieve its agreed outcomes, with minimal steer and input from senior staff(A/I)
• Be analytical and objective, ensuring that decisions are evidence-based, and aligned to the key principles of the transformation process. (A/I)
• Always have the best interest of patients and staff at the centre of any plans(A/I)
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent. (A/I)

Nice to have

Postgraduate Management qualification(A)
Project Management or Improvement and Transformation Qualification (Prince II, Six Sigma or Lean) (A)
• Knowledge of research and development (A/I)

The role

Are you an experienced operational leader looking for your next challenge? Do you have the vision, drive and leadership skills to make a real difference to the delivery of high-quality patient care?

This is a fantastic opportunity for an ambitious leader to take on a key operational role, working with autonomy and authority to support the delivery of services, in the MSK directorate.

You will play a pivotal role in the effective management and performance of your designated service areas, ensuring the delivery of key operational targets within available resources.

You will work closely with clinical and operational colleagues, senior medical staff and divisional leaders to support service development, improve pathways and ensure services continue to meet the needs of our patients and the organisation.

We are looking for a confident, proactive and resilient operational leader with the ability to manage complex services, influence stakeholders and deliver sustainable improvements in a demanding healthcare environment.

What you'll do

The key focus of this post will be to deputise over the whole business unit, working with autonomy and authority to act on behalf of the Operations Manager. Such duties would include restructuring of teams and changes to service or pathway delivery. Deputise for senior leaders within the Division in both planned and unplanned scenarios.

The post holder will manage the service areas they are responsible for, ensuring the delivery of key targets within the budgeted resources available. They will contribute to strategic and annual business planning for the business unit, including the engagement of senior medical and other staff, as required. They will also lead the planning, development and implementation of service improvement, capital and other projects for the business unit for both internal and regional where appropriate.

They will lead clinical governance processes within their business unit and assist in the management of risk.

About Cambridge University Hospitals NHS Foundation Trust

Industry: Health and social care

In their own words

About the company & team

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.