Clinic Coordinator - Maternity Diabetes Service

Saint Mary Hospital are look to recruit a Coordinator for the Maternal Diabetes and clinical attachment services

You will be responsible for providing high class administrative support to

This is an important role, supporting the Maternal Medicine Network Coordinator with all aspects of administration, including managing new referrals, clinic attendances and telephone queries. 

If you are a highly organised proactive admin professional with excellent communication skills, we'd love to hear from you.

The post holder will provide a high-quality administration support to the Maternity Diabetes Service.

The post holder will support the Maternal Medicine Network Coordinator with all aspects of administration, including managing new referrals, clinic attendances and telephone queries. The post holder will ensure the day to day running of the administration services runs smoothly, communicating clearly to management of any concerns or improvements.

This important member of the team will need to be flexible, possess excellent communication skills and be able to work on their own initiative as well as part of a team.  

The post holder will also provide administrative support to the clinical attachment scheme, liaising with resourcing colleagues and coordinating applications for clinical attachment placements.

• GCSE Maths and English grade B (or qualification or equivalent experience)
• Use of databases and ability to demonstrate advanced use of software programmes such as outlook/excel/access/PowerPoint/Word
• Experience of compliance and adhering to National and local policies and procedures
• Experience of working in a challenging environment, dealing with a wide range of sensitive issues
• Understanding of the NHS and its partner organisations
• Experience of dealing with highly charged and emotional situations that involve patients, relatives, carers and the public
• Experience of working with a diverse population
• Experience of working with all age groups
• Experience of team working
• Customer service experience
• Conflict resolution and mediation skills
• Excellent customer care skills
• Good organisational and time management skills, able to work independently and as part of a team
• Able to complete and maintain accurate written and database records
• To communicate clearly and politely and be able to communicate at all levels
• Ability to think laterally to solve problems
• Diligent
• Hardworking
• Excellent time management skills
• Ability to work to deadlines
• Excellent communication skills
• Able to demonstrate confidentiality
• Non judgemental
• Ability to take initiative demonstrating autonomy and independence in work
• Proven creative and lateral thinking and approach to problem solving
• Resilient and emotionally mature with the ability to cope with work pressures
• Ability to maintain a professional appearance and manner
• Ability and willingness to undergo training and development

• Minimum of 2 years administration experience
• Conflict resolution training
• Information technology qualification
• Evidence of continuing professional development within existing role
• Understanding of Equality and Diversity and equal opportunities legislation including but not limited to The Disability Discrimination Act, Race Relations Amendment Act and Sex Discrimination Act
• Previous experience of working within the NHS or other healthcare environment
• Safeguarding children/adults
• Working knowledge of clinical and service issues
• Previous supervisory experience