Clinic coordinator

Job overview

We are seeking a highly organised, detail-focused and analytical individual to join our Pain Management administration team as a clinic coordinator. This is an exciting opportunity to be at the heart of workforce planning for our Pain management.

This is an exciting opportunity for someone who enjoys working with targets and building strong working relationships and contributing to continuous improvement.

Main duties of the job

The post holder will be responsible for coordinating the MSK Pain Management service working closely with the clinical, administrative and management teams. The post holder will manage the new and follow up booking processes, theatre scheduling of Pain procedures ensuring that patients are booked in priority and urgency order. They will line manage the Pain Management administrators. In addition, the post holder will be required to cross cover within the directorate if required.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Person specification

Qualifications

Essential criteria

• • Educated to degree level or NVQ level 4 or equivalent (A)
• • Customer Service/ Business Admin /ITQ or equivalent professional experience (A)

Desirable criteria

• • Secretary qualification or equivalent Team leader/management qualification (A)
• • Typing qualification or equivalent experience (if applicable) (A)
• • Specific technical/professional qualification (if applicable) (A)

Experience

Essential criteria

• • Experience of managing staff/a busy clerical/office environment or reception service or project (A)
• • Secretarial and /or complex administrative experience (A)
• • Prioritising, planning and organising own and others tasks (A)
• • Experience of dealing with difficult situations and confrontations (A)
• • Data entry experience and documentation(A)

Desirable criteria

• • Previous experience of working in NHS (A/I)
• • Previous experience of working with medical records (A/I)
• • Recruitment and Selection of staff (A/I)
• • Performance management of staff (A/I)

Knowledge

Essential criteria

• • Confidentiality and data protection processes and procedures (A/I)
• • Customer service Good working knowledge of office procedures and all Microsoft office packages (A/I)
• • Awareness of NHS targets and Trust priorities (A/I)
• • Awareness of anti-discriminatory issues (A/I)

Desirable criteria

• • Knowledge of the Trust including awareness of priorities (A/I)
• • Knowledge of Trust information systems (A/I)
• • Knowledge of Medical Terminology (A/I)

Skills

Essential criteria

• • Ability to manage/work as part of a team (A/I)
• • Excellent communication skills including telephone, email and face to face (A/I)
• • Ability to organise and management own time and others to keep to schedule and deadlines (A/I)
• • Ability to analyse and present complex data (A/I)
• • Ability to manage projects (A/I)
• • Ability to use own initiate and work autonomously (A/I)
• • Leadership skills (A/I)
• • Excellent IT skills - ability to use Microsoft office applications including spread sheets and email (A/I)
• • Develop accurate and speedy typing and keyboard skills (A/I)
• • Willing to take on/learn new skills (A/I)
• • Ability to show attention to detail accuracy (A/I)
• • Ability to adapt to change (A/I)
• • Ability to work under pressure (A/I)
• • Ability to store and safeguard confidential documents (A/I)
• • Ability to take minutes to a high standard (A/I)

Additional Requirements

Essential criteria

• • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent. (A/I)

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Applicant Information Pack (PDF, 168.7KB)
• Completing your application - Information for applicants (PDF, 222.9KB)