Quality Team Business Support Administrator

Employer information

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

An exciting opportunity has arisen to join the Mental Health, Learning Disabilities and Autism (MHLDA) Provider Collaborative Quality Team as a Quality Team Administrator. This is a pivotal role supporting the delivery of quality assurance, patient safety, governance and service improvement activities across NHS and independent sector providers.

Working as part of a dynamic and supportive team, you will provide comprehensive administrative and coordination support for governance meetings, provider reviews, quality assurance visits and improvement workstreams. You will play a key role in maintaining governance systems, tracking actions, preparing reports and documentation, and ensuring quality and safety activities are delivered efficiently and effectively. [

You will work closely with a range of internal and external stakeholders, helping to support programmes of work that improve the quality, safety and experience of care for people accessing mental health, learning disability and autism services.

If you are highly organised, proactive and passionate about supporting high-quality healthcare services, this is an excellent opportunity to join a team that makes a real difference to patient outcomes.

Main duties of the job

We are looking for a highly organised and proactive administrator to support governance, quality assurance and patient safety activities across the Mental Health, Learning Disabilities and Autism Provider Collaborative. Working with colleagues from NHS and independent sector organisations, you will play a key role in coordinating meetings, maintaining accurate records and action logs, preparing documentation and supporting a range of quality improvement initiatives.

You will have excellent organisational skills, be able to manage competing priorities, and demonstrate a high level of accuracy and attention to detail. Strong communication and interpersonal skills are essential, as you will work with a wide range of stakeholders and handle sensitive information professionally and confidentially.

We are looking for someone with:

• Excellent organisational and time management skills
• Strong administrative and coordination experience
• The ability to manage multiple priorities and meet deadlines
• Effective written and verbal communication skills
• Strong attention to detail and accuracy
• Good IT skills, including Microsoft Office applications
• A professional, flexible and solutions-focused approach

This role offers an excellent opportunity to contribute to the effective delivery of quality governance, assurance and improvement activities that support better outcomes and experiences for people accessing mental health, learning disability and autism services.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Person specification

Training/ Qualifications /Experience

Essential criteria

• NVQ Level 3 in Business Administration (or equivalent qualification) OR equivalent demonstrable experience in a complex administrative/governance role.
• Educated in English GCSE or equivalent with previous experience in Administrator/ Business Support Officer
• Significant current higher level administrative experience including typing, data input, organising meetings, preparing agendas and business letter writing
• Significant admin/secretarial Experience of working in a health or equivalent environment
• Experience of implementing office systems, policies and procedures

Desirable criteria

• Qualification or training in governance, quality improvement, project management or information management.
• Experience within an NHS/ Regulatory environment

Additional employer information

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.

Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months.

All successful applicants will be required to complete the Trust's induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.

If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK - GOV.UK (www.gov.uk). The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.

Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.

Please note - if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Documents to download

• Job Description (PDF, 223.5KB)
• Person Specification (PDF, 223.5KB)
• Everyday Behaviours Guide (PDF, 159.9KB)
• Recruitment Fraud and Fees Notice (PDF, 280.6KB)
• Artificial Intelligence (AI) Statement (PDF, 272.6KB)
• Recruitment Equality, Diversity and Inclusion Statement (PDF, 288.6KB)