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Customer Service Advisor - Green Flag Rescue

Hybrid in Leeds·Full-time·Added today (last checked 4 Nov)

Aviva

140 open roles

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Our summary

Salary: £28,600 - £31,767 a year
About £2,010 - £2,200 a month after tax.
Work mode: Hybrid, Leeds
Contract: Full-time
Holiday: 25 days holiday + bank holidays
Commute: Cycle to work scheme

Skills

Requirements

What we're looking for

Strong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes.
Excellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions.
Ability to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards.
Good IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently.

Nice to have

Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner.

Pay & benefits

What you'll get

Salary: £28,600 - £31,767

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary between £28,600 and £31,767 (depending on skills, experience and qualifications)
Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's)
Generous pension scheme, for example if you put in 8%, Aviva adds 14%
25 days' holiday plus bank holidays, with the option to buy or sell up to 5 additional days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Up to 40% discount on Aviva products, plus access to retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Be part of our Aviva Communities and use your 3 paid volunteering days to help others
A wide range of wellbeing support, tools and resources

The role

This is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer service. Whether you have previous contact centre experience or a strong background in customer engagement, this role could be a great fit. We're looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfied.

What you'll do

A bit about the job:

Be the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us.
Drive sales and retain customers by exploring their needs, handling objections confidently, highlighting the value of Green Flag, and matching them with the right level of cover.
Deliver exceptional service, providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset.
Accurately capture customer details, process new sales, apply policy upgrades, and manage retentions and cancellations across multiple systems compliant with industry standards.
Work collaboratively within a growing, high-performing Green Flag Rescue team to consistently meet and exceed sales, retention, and quality performance targets.

How you'll work

This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours:

Monday to Friday: 8:00am - 9:00pm
Saturday: 9:00am - 6:00pm
Sunday: 9:00am - 5:00pm

Hiring process

4 steps2 interviewsa task to do

We'll contact you
With a recruiter
Once you've applied, or Aviva has found you on LinkedIn, a recruiter gets in touch to discuss your application and the specific opportunity in more detail.
We'll send a test
If you're successful at the first stage, you're invited to the next stage of the process, which could be an online test or interview. If you're unsuccessful, you're told.
You'll come to interview
Aviva agrees an interview date and time. The interview may be a one-to-one meeting or a group assessment; there may be more than one stage to this part of the process.
We'll make an offer
You'll complete screening checks · 1–2 days
You can stay in touch
With Candidate Care team
Once PES checks pass, candidates receive a 'confirmation of start date' email and can ask the Candidate Care team questions before their first day.

Aviva interviews every disabled applicant who has the essential skills and experience for the job; tell the recruitment team about a disclosed disability after applying.
There may be more than one stage to the interview part of the process; candidates are told in advance.

About Aviva

Industry: Insurance and financial services

In their own words

Additional information

We're inclusive and welcome everyone. We want applications from people with diverse backgrounds, experiences and perspectives. Excited but not sure you tick every box? We'd still encourage you to apply.

We also consider all forms of flexible working, including part-time and job share arrangements.

We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working, spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time spent together with colleagues.

We'd love it if you could submit your application online. If you require an alternative method of applying or have any queries regarding the vacancy, please contact ananta.rai@aviva.com.

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