Claims Handler

Hybrid in Manchester·Full-time·Added 3 months ago (last checked 30 Oct)

Aviva

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Our summary

Salary: £26,700 - £29,650 a year
About £1,900 - £2,070 a month after tax.
Work mode: Hybrid, Manchester
Contract: Full-time
Holiday: 25 days holiday + bank holidays
Commute: Cycle to work scheme

Skills

Nice to have

Commercial Property

Pay & benefits

What you'll get

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary between £26,700 and £ £29,650 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva's)
Generous pension scheme, for example if you put in 8%, Aviva adds 14%
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further with up to 40% discount on Aviva products and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in Aviva's success through our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference through our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

The role

Salary £26,700 and £29,650

This is a great job for someone who enjoys helping customers through challenging situations and thrives in a fast-paced environment. Whether you have previous claims handling experience or come from a strong customer service background, this role is ideal for someone who can manage multiple priorities, build positive relationships, and deliver great outcomes for customers.

What you'll do

Supporting Landlord, Tradespeople and SME customers throughout the commercial property claims journey, from first notification through to settlement.
Managing end-to-end claims, coordinating repairs, replacements and claim payments to deliver positive customer outcomes.
Keeping customers, suppliers and stakeholders informed through proactive and regular communication.
Helping minimise disruption to customers' businesses by progressing claims efficiently and effectively.
Working across multiple systems and processes to ensure claims are handled accurately, fairly and in line with regulatory requirements.

Skills and experience we're looking for

Previous customer service experience in a fast-paced environment.
Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
Excellent communication skills and confidence building relationships with customers and stakeholders.
Good digital capability, including experience using Microsoft Office and multiple systems simultaneously.
Claims handling or commercial property experience is advantageous but not essential, as full training will be provided.

Aviva is for everyone

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here.

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email lucy.wells@aviva.com.

Hiring process

4 steps2 interviewsa task to do

We'll contact you
With a recruiter
Once you've applied, or Aviva has found you on LinkedIn, a recruiter gets in touch to discuss your application and the specific opportunity in more detail.
We'll send a test
If you're successful at the first stage, you're invited to the next stage of the process, which could be an online test or interview. If you're unsuccessful, you're told.
You'll come to interview
Aviva agrees an interview date and time. The interview may be a one-to-one meeting or a group assessment; there may be more than one stage to this part of the process.
We'll make an offer
You'll complete screening checks · 1–2 days
You can stay in touch
With Candidate Care team
Once PES checks pass, candidates receive a 'confirmation of start date' email and can ask the Candidate Care team questions before their first day.

Aviva interviews every disabled applicant who has the essential skills and experience for the job; tell the recruitment team about a disclosed disability after applying.
There may be more than one stage to the interview part of the process; candidates are told in advance.