Assistant Reservations Manager

About us...

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

A bit about what you will do...

Assistant Reservation Managers in our luxurious hotel ensure the reservations team maximises revenue opportunities through the execution of sales strategies while consistently providing warm, outstanding service and exceeding guests' expectations when they get in touch.

• Lead the Reservations team, fostering team dynamics to ensure the team remains focused on meeting guests' needs and brand standards.
• Ensure effective and efficient communication procedures enabling the operation to plan and deliver all guests requirements.
• Complete weekly and monthly forecasting.
• Ensure company's credit policy is adhered to across the team and active involvement in the hotel credit meetings.
• Develop team's awareness of revenue capture, packages and accounting to enhance revenues and improve guest service.
• Train, develop and support the team to provide consistently high standards, while continually looking to improve.
• Duty Manager shifts.

More about you...

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Proven experience in managing, coaching and developing teams.
• Approachable and positive manner with a "can do" attitude.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Excellent standard of English, both written and spoken.

What's in it for you...

Competitive salary

Holiday - 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.

• Complimentary on-site parking is available whilst on duty.

• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.