Reservations Agent

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Free meals on duty
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

• Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property's standards (i.e. LQA and IHG).
• Previous IHG experience preferred.
• Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
• Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
• Keep track of Hotel's performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
• Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.

· One of Sunday Times' Top 100 "Best Companies to Work For 2026"

· Leaders Club Hotel of the Year Award 2025

· A Leading Hotels of the World member

· 5 red stars

· 2 rosettes

· Earth Check Silver Certified 2025