Assistant Front Office Manager

Role: Assistant Front Office Manager at Bedford Hotel

We are now recruiting an Assistant Front Office Manager at Bedford Hotel. Nestled in the heart of London, Bloomsbury. Our Bedford Hotel with 184 rooms. It's a magical place to be, offering a ground-floor restaurant bar, a secret garden and two naturally designed event spaces.

Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working alongside the Front Office Manager, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.

• Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
• Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
• Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards.
• Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best.

Hours: 44

Hours: 44 - 4 days on / 4 days off weekly rota

• 2 years of experience as a Front Office Duty Manager in the hotel industry, including experience in managing both shifts and a team.
• A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
• Commercially focused with an understanding of how to maximise profits through revenue management.
• Experience of budgets, P&L and forecasting would be advantageous.
• Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
• A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
• You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).

Job Description & Person Specification