Customer Care Professional - Credit Bust Out

• Customer service experience, ideally in a contact centre environment.
• Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
• A natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.
• Resilience and confidence are needed to efficiently manage a steady stream of diverse customer calls and make judgement calls, whilst balancing performance to meet metrics.
• A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
• Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
• A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.
• Able to be flexible, adaptable, and multi-task as part of a team within a highly supportive and collaborative environment.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

• Support our customers by enabling spend and taking actions to recover balances, prevent fraud and limit exposure for American Express
• Use a variety of internal and external risk assessment tools to pre-empt potential high credit loss accounts;
• Assess the risk of false applications and conduct reviews of card accounts by determining linkages to other accounts, previous personal history, patterns of spend and known indicators;
• Take preventative action on accounts in a timely and accurate manner by placing the appropriate blocks on cards;
• Escalate all high value, high risk accounts to the Team Leader or above for early warning purposes;
• Work to the highest standards with a balanced delivery of both customer experience and shareholder value.
• Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
• A natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style.
• Resilience and confidence are needed to efficiently manage a steady stream of diverse customer calls and make judgement calls, whilst balancing performance to meet metrics.
• A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
• Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
• A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.
• Able to be flexible, adaptable, and multi-task as part of a team within a highly supportive and collaborative environment.

• Customer service experience, ideally in a contact centre environment.
• Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
• A natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style.
• Resilience and confidence are needed to efficiently manage a steady stream of diverse customer calls and make judgement calls, whilst balancing performance to meet metrics.
• A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
• Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
• A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.
• Able to be flexible, adaptable, and multi-task as part of a team within a highly supportive and collaborative environment.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.