Senior Manager, International Insights

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

• Partner with ICS stakeholders to define business questions, shape research strategies, and deliver actionable recommendations.
• Lead strategic research engagements across consumer and small business audiences, identifying emerging customer needs, market trends, and competitive dynamics.
• Synthesize qualitative and quantitative research, behavioral data, and market intelligence into compelling narratives that drive action.
• Connect insights across international markets to identify opportunities and inform product, marketing, customer experience, and growth strategies, while supporting deeper market-level understanding of brand consideration.
• Advance AI-powered tools, emerging technologies, and innovative methodologies that enhance research, synthesis, and insight generation.

• Strong experience in customer insights, market research, strategy, marketing, or a related discipline.
• Strong knowledge of qualitative and quantitative research methodologies and translating customer insights into actionable business recommendations.
• Strong understanding of customer behavior and the market and cultural dynamics that shape international markets.
• Demonstrated ability to synthesize customer, behavioral, competitive, and market intelligence into meaningful insights and compelling narratives.
• Experience leveraging AI-powered tools, emerging technologies, and innovative methodologies to enhance insight generation and delivery.
• Strong strategic thinking, communication, collaboration, and stakeholder management skills, with the ability to work effectively across international and cross-functional teams.