Customer Service Associate

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Job Description

CUSTOMER SERVICE ASSOCIATE - Pharmacy

Polar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG

Monday to Friday - 40 hours per week - split shifts each week, 8am to 5pm and 9am to 6pm

Job Purpose and Key Responsbilities:

Deal directly with customers over the phone and via email. Updating and maintaining accurant patient records on the patient database

Recognise and report adverse events in accordance with SOP and within specified timeline

Responde promplty to customer queries, and raise complaints where appropriate

Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department

Order processing and invoicing

Communicate/Collaborate with all internal departments

Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate

Specialised Knowledge and Requirements

Excellent telephone manner

Excellent organisational skills, show initiative and be proactive

Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut

Strong social and interpersonal skills when dealing with internal and external clients

Must have a good eye for detail, be able to work well under pressure and be a quick learner

Must be able to build effective working relationships with Senior Managers and their suport staff

Team player mentality with the ability to work on own initiative and influence others

Must appreciate the need for retaining confidentiality

Employee Type

Permanent

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