£65k - £75k
UK jobs. Bigger possibilities.
170,000+ live jobsWireless/WiFi Network Support Team Lead
On-site in London·Added yesterday (last checked 28 Oct)
Our summary
- Salary
- £50,000 - £55,000 a year
About £3,290 - £3,540 a month after tax.
- Work mode
- On-site, London
- Contract
- Permanent
- Experience
- Senior level
Skills
Requirements
What we're looking for
- Enterprise Wi-Fi troubleshooting and support
- LAN/WAN
- TCP/IP, DNS, DHCP, VLANs and VPNs
- Switches, routers, firewalls and wireless access points
The role
Location: Central London (Office based 5 days a week)
Salary: £50,000 - £55,000
What you'll do
- Lead, mentor and develop a team of Service Desk Analysts and Support Engineers.
- Manage resource planning, staff rotas and workload allocation.
- Assist with recruitment, onboarding and training initiatives.
- Create a positive, collaborative and customer-focused team culture.
- Conduct regular performance reviews and coaching sessions.
- Oversee daily Service Desk operations.
- Ensure tickets are managed effectively and within SLA targets.
- Monitor queues, workloads and escalation paths.
- Coordinate responses to high-priority incidents.
- Maintain excellent documentation and ticket quality standards.
- Act as the senior escalation point for customers and engineers.
- Resolve complex technical and service-related issues.
- Drive high levels of customer satisfaction.
- Communicate effectively during incidents, outages and service-impacting events.
- Identify recurring issues and implement preventative measures.
About Adecco UK
Adecco is a workforce solutions and recruitment company that describes itself as the world's number one workforce solutions business. It places over 700,000 individuals in roles every day, draws on more than 60 years of recruitment experience, and employs 38,000 people worldwide.
Its services include permanent, temporary, managed and outsourced recruitment, with the resources to manage workforces ranging from 50 to 20,000+ workers for organisations of all sizes, across the public and private sectors.
- Industry
- Staffing
In their own words
About the company & team
Hands on position in which you will lead the Network & IT Support Team
As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers
You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function.
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