Desktop Support/Trade Floor Support Engineer

Role: Desktop Support / Trade Floor Support Engineer
Client: Elite FinTech
Salary: £60,000-£75,000 + Bonus
Location: London

Overview
My client are seeking a talented Desktop Support Engineer with strong Trade Floor Support experience to join their team in London. You will be an experienced Engineer, used to working in high-pressure Trading environments, working quickly to resolve incidents where every second counts. This is an office-based role designed for those who thrive on the energy of a live trading floor.

The Role
This position requires a high level of technical proficiency and the ability to maintain composure under pressure. Engineers work rotating shifts between 7am-7pm on a fortnightly basis to ensure full coverage of the trading day, providing end-to-end support for the firm's elite user base.

Key responsibilities include

• Providing white-glove technical support directly to traders and high-profile stakeholders on the trade floor.

• Rapidly resolving hardware and software incidents to minimize downtime in a high-stakes environment.

• Managing and troubleshooting Windows 10/11 workstations and the Microsoft Office Suite.

• Maintaining user accounts and permissions via Active Directory and group policies.

• Deploying software and updates using SCCM / MECM to ensure a standardized desktop environment.

• Supporting critical market data applications (Bloomberg, Reuters, etc.) and VDI/Citrix environments.

• Managing mobile devices and VoIP/telephony systems used by the trading teams.

Requirements

• Proven experience in Trade Floor Support within a financial or fast-paced corporate environment.

• Deep technical knowledge of Windows 10/11 and Active Directory.

• Proficiency with SCCM / MECM for deployment and desktop management.

• Hands-on experience supporting Market Data Applications (e.g., Bloomberg).

• Familiarity with Citrix / VDI and VoIP technologies.

• Ability to work rotating shifts (7am-7pm) and remain office-based.

• Desirable: SQL knowledge, advanced Trading Applications experience, or VBA scripting skills.

What's on Offer

• Elite FinTech Exposure: Work at the heart of London's financial district for a premier firm.

• Competitive Compensation: Strong base salary (£60k-£75k) with a performance-linked bonus.

• Fast-Paced Environment: A role where your technical skills directly impact the firm's trading capabilities.

• Professional Growth: Opportunities to deepen your expertise in specialized trading tech and market data.

If you are interested in this Desktop Support / Trade Floor Support Engineer position and meet the above requirements, please apply immediately.