Senior IT Support Engineer (Onsite VIP Support )

Senior IT Support Engineer Onsite VIP Support | SCCM | Windows | Legal Sector

Deskside Support Engineer | End User Support | White-Glove Engineer | Legal IT Support

Location: Central London 100% Onsite, MondayFriday

Overview

Are you an experienced IT Support Engineer who thrives in a high-performance, client-facing environment? Do you excel in providing white-glove support to senior stakeholders in fast-paced professional services settings?

Were hiring a Senior IT Support Engineer to join our London-based team, delivering elite deskside support to VIPs within a global legal and professional services firm. Youll act as a key escalation point, deputise for the IT Team Lead, and contribute to high-impact tech initiatives.

This is more than break-fixits an opportunity to lead, influence, and build a support function aligned to the needs of top-tier stakeholders.

Key Responsibilities

• Deliver white-glove/VIP deskside support to executives, ensuring a seamless, high-touch user experience.
• Provide in-person 2nd line support for Windows 10/11, Microsoft Office 365, and enterprise software.
• Troubleshoot and resolve complex hardware, software, and network-related issues across laptops, desktops, mobile devices, and peripherals.
• Perform imaging, configuration, and deployment using SCCM, Intune, and endpoint management tools.
• Manage installations, patching, and application rollouts in line with ITIL and service delivery standards.
• Own and resolve IT incidents end-to-end, meeting agreed SLAs and KPIs.
• Maintain and enhance IT documentation, operational runbooks, and standard procedures.
• Act as a deputy to the IT Team Lead, supporting project delivery, team mentoring, and technical escalations.
• Contribute to ongoing improvements in user support, automation, and service delivery initiatives.
• Proven experience in onsite deskside support for senior stakeholders in legal / law firm (highly preferred) or other professional services / corporate environments such as financial services, accountancy, audit etc
• Expertise in white-glove/VIP support, with excellent interpersonal and stakeholder management skills.
• Strong troubleshooting capabilities with knowledge of break-fix, hardware diagnostics, and software support.
• Hands-on experience with SCCM, Intune, ServiceNow, and Windows OS.
• Supervisory or previous team leading experience and the ability to act as an escalation point is highly desirable.
• Experience with Office 365, Office 2016, and standard enterprise collaboration tools.
• Advantage: Familiarity with legal sector tools (e.g., iManage, BigHand, Document Management Systems).
• Desirable: PowerShell scripting or automation skills for task simplification.
• Professional, calm under pressure, and capable of working independently.
• Competitive salary with performance-based bonus opportunities.
• Comprehensive benefits package including:
• Private medical and dental cover
• Travel, accident, and critical illness insurance
• Pension contributions, season ticket loan and cycle-to-work scheme
• Access to our Global Skills Academy for training, mentoring, and development.
• A highly visible, people-focused role with real career progression (step into leadership as the team scales).
• Location: Central London (onsite, Monday to Friday not hybrid/remote).
• Start: Immediate or short notice preferred.
• Eligibility: Must be eligible to work in the UK.

What Youll Bring

What Youll Get

Additional Info