IT Support

A successful IT Support should have:

• Experience delivering Level 2 technical support
• Strong knowledge of Windows 11, macOS, and iOS support
• Proven Microsoft 365 troubleshooting experience
• Experience with Intune, SCCM, device compliance, and application deployment
• Familiarity with ITSM platforms, ideally Jira Service Management
• Strong ticket management, prioritisation, and documentation skills
• Understanding of SLA-driven support environments
• Excellent communication and customer service skills
• Experience supporting senior stakeholders or VIP users is advantageous
• Knowledge of Jamf for macOS management is beneficial
• Understanding of identity and access management concepts including SSO and MFA
• Exposure to security technologies such as Zscaler and CrowdStrike
• ITIL certification or practical ITIL experience preferred
• Experience creating knowledge documentation and reducing recurring issues

• Daily rate of £200 outside IR35.
• Temporary position in the Financial Services industry.
• Opportunity to work in London, a major financial hub.

If you're interested in this role, apply now.People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Summary

• Day rate of £200 outside IR35
• Opportunity to make a visible impact across enterprise IT services.

About Our Client

A company in the Financial Services industry based in London.

Job Description

• Own incidents and service requests through to successful resolution
• Provide advanced remote and onsite support for Windows, macOS, and mobile devices
• Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Diagnose and resolve issues across endpoint management platforms such as Intune and SCCM
• Support video conferencing and collaboration technologies
• Perform structured troubleshooting using logs, event viewers, and device management tools
• Manage escalations while maintaining ownership through to completion
• Create and maintain knowledge articles and operational documentation
• Contribute to continuous service improvement initiatives
• Support onboarding and offboarding processes, including user access and device provisioning
• Communicate technical updates clearly to end users and stakeholders

The Successful Applicant

A successful IT Support should have:

• Experience delivering Level 2 technical support
• Strong knowledge of Windows 11, macOS, and iOS support
• Proven Microsoft 365 troubleshooting experience
• Experience with Intune, SCCM, device compliance, and application deployment
• Familiarity with ITSM platforms, ideally Jira Service Management
• Strong ticket management, prioritisation, and documentation skills
• Understanding of SLA-driven support environments
• Excellent communication and customer service skills
• Experience supporting senior stakeholders or VIP users is advantageous
• Knowledge of Jamf for macOS management is beneficial
• Understanding of identity and access management concepts including SSO and MFA
• Exposure to security technologies such as Zscaler and CrowdStrike
• ITIL certification or practical ITIL experience preferred
• Experience creating knowledge documentation and reducing recurring issues

What's on Offer

• Daily rate of £200 outside IR35.
• Temporary position in the Financial Services industry.
• Opportunity to work in London, a major financial hub.

If you're interested in this role,