Third Party Claims Handler

Location: Huddersfield, with hybrid working options available once you have successfully completed your probation.

Contract: 37.5 Hours per week

Are you looking for a fresh start? A new Challenge?

Join FMG as a Third Party Claims Handler and take ownership of claims from acceptance through to resolution. You'll coordinate repairs, replacement vehicles, recoveries, storage and total loss cases, keeping third parties, garages, insurers and suppliers informed every step of the way. Handling inbound queries, resolving issues and proactively progressing each claim, you'll help reduce delays and get vehicles back on the road as quickly as possible. This is a varied, fast-paced role where your organisation, communication and problem-solving skills will make a real difference to the customer experience.

What's in it for you?

Join FMG as a Third Party Claims Handler and enjoy some outstanding benefits...

Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include...
Salary - From £24,853 - £28,842 per annum based on experience.
Bonus - Generous bonus based on your individual and business performance.
Hybrid Working - You'll be provided with a company laptop on completion of your probationary period and once you're competent in the role you'll have the flexibility to work from home. Our colleagues typically spend around 50% of their time working in the office.
Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you'll have public holidays too and an extra day's leave to celebrate your birthday!
Pension - employer contributions of 3%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
Training and Professional Development - We provide classroom-based technical training for 3 weeks, after which you will be supported by coaches and your team leader in a dedicated space, to help you learn the role throughout your probation. Following that, you will join our operational areas and continue to develop your career, with ongoing support and performance reviews led by your new team leader.

About You

• Organised, self-motivated and confident speaking with customers and partners over the phone.
• Strong listening, communication and problem-solving skills.
• Good attention to detail and confidence managing calls, administration and multiple systems.
• Empathy, sound judgement, resilience and a genuine drive to help customers.
• Claims or customer service experience is helpful, but not essential.

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.