Motor Claims Handler

Essential

• Strong attention to detail and analytical thinking
• Excellent verbal and written communication, with the confidence to handle calls professionally
• Investigation and negotiation skills
• Sound, effective decision making
• Good organisation and time management
• Resilience and patience
• A results-driven mindset
• The ability to build relationships and work well in a team

Desirable

• Previous claims handling experience (motor or credit hire)

What We Offer

• 25 days' holiday plus bank holidays and wellbeing time
• Option to buy or sell up to 5 days' holiday
• Monday to Friday working week
• Hybrid working once you have reached competency
• And others
   

#LI-MS1#Hybrid

• Acquire expert knowledge of credit hire laws, rules and protocols
• Manage your own caseload efficiently to achieve monthly targets both individually and as part of the team
• Negotiate and settle claims by agreement wherever possible
• Review hire, storage and recovery timelines, rates and claimed periods to ensure they are reasonable and not exaggerated
• Request and review supporting documentation to shape an effective settlement strategy
• Communicate with all relevant parties by phone, email or letter, providing a professional standard of service to internal and external customers
• Nominate or instruct solicitors when required
• Identify potential fraud indicators and escalate or manage them appropriately
• Handle inbound and outbound calls
• Keep a high standard of work, with clear, detailed case notes, to meet internal and external audit requirements

Essential

• Strong attention to detail and analytical thinking
• Excellent verbal and written communication, with the confidence to handle calls professionally
• Investigation and negotiation skills
• Sound, effective decision making
• Good organisation and time management
• Resilience and patience
• A results-driven mindset
• The ability to build relationships and work well in a team

Desirable

• Previous claims handling experience (motor or credit hire)

What We Offer

• 25 days' holiday plus bank holidays and wellbeing time
• Option to buy or sell up to 5 days' holiday
• Monday to Friday working week
• Hybrid working once you have reached competency
• And others

#LI-MS1#Hybrid