Product Analyst (Client Solutions)

What We're Looking For

We're seeking a delivery-focused professional who combines strong business analysis skills with excellent client-facing communication and commercial awareness.

You'll ideally bring:

• Experience in a Product Analyst, Business Analyst, Product Consultant, Customer Success, Solutions Consultant, or similar role
• Strong stakeholder management and influencing skills, with the confidence to work directly with customers and senior stakeholders
• Experience gathering requirements, defining solutions, and translating business needs into actionable deliverables
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines
• A collaborative approach and the ability to challenge ideas constructively and build consensus across technical and non-technical audiences
• Experience working within Agile environments and sprint-based delivery models
• The ability to operate effectively under pressure while maintaining a high standard of customer service

Desirable Experience

While not essential, experience in any of the following areas would be advantageous:

• Working within a software company, SaaS environment, or technology-led business
• Product ownership, product management, or backlog management responsibilities
• Insurance, insurtech, broking, underwriting, or related financial services experience
• Writing user stories, acceptance criteria, and functional requirements
• Azure DevOps, Jira, Linear, or similar delivery and workflow management tools
• User acceptance testing (UAT), product testing, or quality assurance activities
• Data analysis, reporting, and process improvement initiatives

#LI-Hybrid

What You'll Be Doing

• As a Product Analyst, you'll be the trusted partner for a portfolio of clients, helping them maximize value from our solutions while ensuring development priorities are aligned to business needs.
• You will:
• Work directly with clients to understand business requirements, challenges, and opportunities
• Act as the strategic owner for a portfolio of clients, balancing long-term product evolution with immediate delivery priorities
• Act as the primary point of contact for delivery discussions, change requests, and product enhancements
• Challenge client requirements and recommend alternative solutions where appropriate
• Build strong, trusted relationships with both internal and external stakeholders
• Help customers understand product capabilities and advise on best-practice use of the platform
• Collaborate closely with Product, Engineering, and Customer Success teams to ensure successful outcomes
• Facilitate discussions around scope, priorities, timelines, and solution approaches
• Make informed prioritisation decisions by balancing customer needs, commercial value, product strategy, and technical complexity.
• Own and maintain client backlogs, balancing competing priorities and business needs
• Manage, prioritise and refine development requests, balancing business value, customer priorities and technical constraints within Agile sprint cycles.
• Facilitate sprint planning and backlog refinement sessions with development teams
• Work with Product, Engineering and other Product Analysts to identify opportunities that benefit multiple customers rather than bespoke solutions
• Monitor client satisfaction, delivery performance, and roadmap progress, ensuring delivered functionality achieves measureable business value.

What We're Looking For

We're seeking a delivery-focused professional who combines strong business analysis skills with excellent client-facing communication and commercial awareness.

You'll ideally bring:

• Experience in a Product Analyst, Business Analyst, Product Consultant, Customer Success, Solutions Consultant, or similar role
• Strong stakeholder management and influencing skills, with the confidence to work directly with customers and senior stakeholders
• Experience gathering requirements, defining solutions, and translating business needs into actionable deliverables
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines
• A collaborative approach and the ability to challenge ideas constructively and build consensus across technical and non-technical audiences
• Experience working within Agile environments and sprint-based delivery models
• The ability to operate effectively under pressure while maintaining a high standard of customer service

Desirable Experience

While not essential, experience in any of the following areas would be advantageous:

• Working within a software company, SaaS environment, or technology-led business
• Product ownership, product management, or backlog management responsibilities
• Insurance, insurtech, broking, underwriting, or related financial services experience
• Writing user stories, acceptance criteria, and functional requirements
• Azure DevOps, Jira, Linear, or similar delivery and workflow management tools
• User acceptance testing (UAT), product testing, or quality assurance activities
• Data analysis, reporting, and process improvement initiatives

#LI-Hybrid